What I do in this role:• Oversee the payments experience for Wix’s top global e-commerce merchants across 15+ markets, including the U.S., Canada, and Europe.• Collaborate with product teams and payment partners (e.g., Stripe, PayPal, Adyen) to develop and integrate new payment solutions.•Collaborate with external financial institutions to provide capital and cash management solutions and products.• Function as the primary point of contact for our Customer Success Manager (CSM) and Partner Success Manager (PSM) team for account migrations, approvals, and critical payments support.What I have accomplished (so far):• I have contributed to reduce and prevent large accounts churn in the organization by overseeing Wix’s top 750 payments global clients achieving 98% overall retention rate in 2023 & 2024.• Managed high profile projects within the payment’s organization such as Apple Pay integration to our in-house payments product, Multi-provider solutions and Financial services to name a few.• Collaborated with top industry payment partners such as Stripe, Square, PayPal, Adyen and others with the implementation of new features, account migrations, KYC/KYB processes and onboarding experiences.• Established and helped defined KPIs for the Payments Relationship Manager role and developed internal workflows to track, analyzed, and measure success for Wix Payments Top users.

What I did: During my 7 years tenure at Apple I worked in several different roles including retail, account management, business development and Partner relationships with the Apple Pay team being my last experience at the company.• Managed key accounts in the e-commerce and SaaS sector with the adoption of Apple Pay and the ongoing integration of new features and iterations. Served as a point of contact to partners such as Shopify, Big Commerce and Squarespace.• Managed partnership pipelines and updated our internal merchant’s wallet acceptance database.• Served as the point of contact and bridge between our product managers, business development teams and our clients. I also executed communication strategies to evangelized our value proposition to prospect clients and partners.• After the launch of Apple Pay in Mexico, I was responsible to manage the top 200 B2C merchants across multiple industries to help them integrate Apple Pay at their point of sale (POS).What I accomplished in this role:• Reached over 55% of Apple Pay acceptance in US-based websites for all assigned e-commerce partners in 5 months. Partners include Shopify and Squarespace.• Post Apple Pay launch in Mexico. I onboarded and manage the top 200 QSR (Quick Service Restaurant) and retail vendors to accept Apple Pay at their retail locations. These include Chili’s, Salvatore Ferragamo, H-E-B Mexico, Casa Ley and others.

• Led and managed multiple teams where I had the opportunity to inspire and motive others to create amazing experiences and ownership of our products and services• Provided coaching and hosted daily meetings• Drove the launch of new products and services and oversaw the execution of new operational processes and buying experiences that included delivery, curbside pickup and product setup• Assisted customers with financing options, business solutions, and product consulting including third party products and competitors.

• Most knowledgeable and go-to resource on anything related to Apple’s product, services, and business solutions• Top leader driving revenue and customer satisfaction results in a flagship store • Trained 20+ group of sales and tech specialists• Key player identifying opportunities and finding timely actionable solutions in partnership with theleadership team• Led and assisted small and medium business briefings to help implement our products and servicesas well as offer ongoing financing options and support