Julio César R. Email & Phone Number

Mexico

México

- Managed VPN Tunnels: Palo Alto, Fortinet, pfSense and Sophos firewall technologies.- Set-up and updated Network Security Perimeter policies.- Monitored network performance and availability using network analysis tools.- Imported SSL certificates to Virtual Servers profiles.- Updated DNS servers entries.- Managed 200+ Virtual Servers Load-Balancer device.- Designed and interconnected Layer-2 and Layer -3 network devices (fiber optic and copper).- Set-up Site to Site Tunnels and managed its Proxy IDs.- Assisted in the design of Microservices communication networks.- MAC-Address tracking in order to allow servers and Virtual Machines traffic through different VLAN.- Set-up NAT and ACL according to security policies.- Led technical sessions with customers to troubleshoot particular issues.- Built out technical documentation for processes and infrastructure.

San Luis Potosí, San Luis Potosí

- Slashed installation costs 90% of 10 Gbps fiber optic links installation on different companies sites across México country by negotiating pricing while ensuring Provision of Services Agreement met Company's Policy and managing Engineering, Finance, Legal and Marketing teams workflow through Kanban methodology.- Cut installation costs from $3M MXN to $2M MXN for a f iber optic circuit network deployment project in San Luis Potosí. Investment project evaluation (NPV, IR, IRR) was performed to choose the best vendor proposal.- Decreased 37% Technical Support tickets average response time through software implementation (Cloud CRM and Social Media Bot) meeting assigned CapEx and OpEx budget and deadlines as part of company's Continous Improvement Policy.- Increased 24% project deadlines met in 6 months by the creation of Projects Procedure Manual and weekly audits of processes.

Mikrotik, Cisco, Fortinet, Ubiquiti, TP-Link devices Tier-III Technical Support: VPNs, load-balancing, PPPoE authentication, DHCP, eBGP and iBGP, VLANs, subnetting.IP telephony management: PBX installation and setup, SIP Trunks Registration, IP Phone provisioning, SIP troubleshooting.

San Luis Potosí Y Alrededores, México

Inbound customer calls answering regarding Internet connection (optical fiber and copper technology) and local network. Fault diagnosis and remote technical support (lowspeed, internet disconnection, WiFi low performance, home network setup and network personalization). PCs troubleshooting.- Interactions average performance: 90%

Master, Financial Administration, División De Estudios De Posgrado De La Facultad De Administración Y Contaduría

Data Analysis (PowerBI, Python), Risk Management, Investment Project Evaluation

Licenciatura, Ingeniero Electrónico, Facultad De Ciencias

Especialidad en Telecomunicaciones. Caracterización de antenas, Administración de redes de datos, Programación con Python y C++