• Professional with a strategist profile and macro experience of the business, managing the operation in companies and organizations, being a business partner and focal point in decision-making; solid performance in the Commercial and Marketing areas, guaranteeing the generation of resources, expansion, partnerships and achievement of results.• Participation in low and high complexity projects, expertise in restructuring areas, implementing process improvements and standardization, P&L management, with a high capacity for adaptation and demonstrated team leadership, transforming organizations and directing strategic vision towards effective change management at all levels.• Experience in service providers, telecommunications, education and publishing, specializing in communications and marketing. In addition, I have worked in two franchised language school units (Wizard) and a laundry unit (5àsec), as the responsible manager.• Development of D2D and B2C sales channels, Authorized Agent, Active and Receptive Telesales, skills with E-Commerce/online and B2B channels; definition of commercial and marketing strategies; budget management and its efficient application, as well as mastery and zeal for regulatory items.• Responsible for ensuring excellent customer service (customer success), through consultative and technical sales, generating partnerships, resolving problems quickly and accurately, mitigating risks and providing the necessary infrastructure, as well as maintaining relationships with customers (after-sales).• Management of sales processes and models, through partnerships and effective management by results, such as information analysis, KPI management, generation of follow-up reports for indicators and metrics; know-how in Finance, skills with financial flow control, cash management and forecast accuracy, focusing on economic performance and profitability.• Leadership of high-performance multidisciplinary teams, ensuring the development of skills, team engagement and significant results.• Additional information: participation in the ABTA (Brazilian Association of Pay-TV) Fair (2009 to 2014) | HSM Management and Expo Management (2001 to 2004) | Office Package