Julio Cesar Email & Phone Number

São José Dos Campos, Sp, Br

São José Dos Campos, São Paulo, Brazil

• Management of operations in São José dos Campos, Jacareí and Litoral Norte.• Reformulation of internal processes to ensure the correct flow of operations, monitoring and control of expenses, identifying opportunities for cost reduction and operational efficiency.• Idealization and implementation of structural changes to the facilities, as well as remedying the lack of resources (equipment and PPE) needed by professionals to carry out their activities at the required quality and safety levels, generating positive impacts not only on the physical environment, but also on the organizational climate.• Development and training of general teams, bringing about great progress in the execution of processes, significant gains in quality, resource management and boosting the productivity of field teams.• Responsible for analyzing and implementing improvements in existing processes, such as: implementation of the quality area in operations and management of overtime - immediately there was a 45% decrease in overtime due to the controls adopted and the quality area became a benchmark, whose model resulted in application in all Claro service providers in Brazil.

Taubaté And Caçapava Units

• Management of two schools (franchises), covering the following areas: commercial, pedagogical, administrative and financial. • Responsible for increasing the productivity of the technical teams, managing the resources and expenses of each operation, quality indicators and unit infrastructure.• Development of strategic plans through the study and survey of indicators, management of improvements to the entire infrastructure and commercial actions, attracting important business.• Leadership of the project to set up operations and structure the company, responsible for all the stages, negotiations and validations needed to make it a reality.• Achievement of the planned target number of students, due to the excellence of the assembly and training of the commercial, administrative and teaching teams.• Execution of coping and adaptation strategies during the pandemic.• Winner of the excellence and quality award - a program created by the franchisor to recognize the most successful operations of the year.

Mogi Das Cruzes, Taubaté, Caçapava And Pindamonhangaba

• Managing operations in the Mogi das Cruzes, Taubaté, Pindamonhangaba and Caçapava regions.• Elaboration and execution of the restructuring of the Commercial area, after carrying out a diagnosis of the team, resulting in process improvements and implementation of the necessary changes, achieving exponential growth in sales and doubling the customer base in two years - a significant result for the company.• Benchmark adaptation through team training and process realignment/standardization.• Development of strategic plans for the growth of the client base and the quality of the area/company, allowing the largest number of potential clients to be reached and guaranteeing the quality of the services provided by implementing redundant networks.• Leading the Mogi das Cruzes operation, achieving EBITDA growth, an increase in the customer base and considerable impact on the company's KPIs; also in charge of the Mogi operation, responsible for presenting the operation's quality improvement plan to ANATEL in Brasilia - a plan which was subsequently implemented and the results sent to the regulatory body, which confirmed the success of the results.• Implementation of the fiber optic redundancy project between the cities of Taubaté and Caçapava, allowing for stability in the supply of internet, pay-TV and telephony services in these cities.

Vale Do Paraíba /Sp

• Participation in strategic discussions led by the CEO which contributed to building scenarios and informing decisions about the company's future in Brazil. • Planning and execution of marketing actions in eight cities, achieving growth in market share above the targets set, due to the choice of appropriate communication strategies with the market and a strong partnership with the commercial area, promptly meeting all their needs.• Carrying out research into competitors, market trends and behavior, target audience, monitoring product sales performance, proposing creative solutions to improve results, strengthening customer relations.• Definition, leadership and control of all media planning actions, definition of points of sale and management of the communications and marketing agency contracted.• Identifying opportunities, continually seeking to grow the brand/business.

Mba, Executivo Em Progaganda E Marketing

Publicidade E Propaganda, Comunicação Social