• Built and led a high-performing 26-person multicultural team, implementing data-driven KPIs and proactive risk management for new databases.• Streamlined logistics, contracts, and cross-functional collaboration, resulting in cash flow improvement.• Achieved significant cost savings through efficient management of resources and enhanced operational efficiencies.

• Led a high-performing 7-person multicultural team for Spanish & Portuguese markets, optimizing supply chain & production coordination for on-time orders.• Streamlined order-to-invoice processes and implemented new procedures to enhance efficiency.• Achieved seamless 2x international customer service BU transfers (from Belgium to France & Spain to France), boosting customer satisfaction and retention.

• Provided proactive admin support for Seats & Cabin Interiors business in North America, Brazil, Germany, and Japan.• Specialized in Build-to-Print Order Fulfillment for harnesses, ensuring on-time and on-budget project delivery.• Collaborated with cross-functional teams in France, Mexico, and Tunisia for production planning.

• Supported IVECO dealers in LATAM with sales and logistics, utilizing English, Spanish, and Italian for client and colleague interactions.• Assisted in coordinating dealer parts and services, ensuring smooth operations and customer satisfaction.

• Supported multinational chemical clients in order fulfillment & sales process improvement.• Led successful sea-to-rail transport conversion project, reducing costs & delivery time by 15%.• Developed and implemented streamlined order entry via e-business & EDI systems.

• Managed sales order processing and deliveries for multinational clients in the food and pharmaceutical industries.• Collaborated with Sales, Finance, and Supply Chain teams to ensure seamless operations and customer satisfaction.

• Assisted in implementing cross-docking services for pharmaceutical and food products at high consumption supermarkets for a governmental account.• Provided customer assistance and support for seamless operations.• Managed forecasting and data to ensure efficient logistics operations.

• Developed and promoted a new eco-tourism center in Chiapas, Mexico.• Advised owners on trip planning, food menu, and pricing for future customers.• Managed national and international tourist groups for business projects.