• Utilize Agile methodologies for IT business analysis and business systems analysis.• Collaborate remotely to gather and define business requirements and manage product backlogs.• Write user stories and acceptance criteria.• Create user guide and process documentation.

• Conducted stakeholder interviews and workshops to understand business needs and objectives.• Analyzed and documented requirements, ensuring clarity and feasibility.• Managed and prioritized product backlogs collaboratively with stakeholders and teams.• Developed user stories and set acceptance criteria, ensuring alignment with goals.• Acted as a liaison between stakeholders and development teams, facilitating effective communication.• Collaborated with QA teams to maintain product quality standards.

• Supported International Quote to Cash Leader by gathering business requirements and managing backlogs.• Contributed to CRM system implementation, breaking down products into user stories and creating acceptance criteria.• Conducted usability testing and oversaw product launches to enhance user experience and product success.• Engaged in stakeholder interviews and workshops to gain insight into business requirements and goals.• Interacted with QA teams to support usability testing and ensure product quality.

• Analyzed and tracked bugs, providing CRM system training.• Contributed to the Global Implementation Project of the Conga CRM Salesforce platform.• Ensured compliance with acceptance criteria and supported design reviews.

• Provided pre and post-sales support, including proposal creation and dispute resolution.• Contributed with process integration and presented results to management.• Coordinated training for new employees and project managers.• Supported regional sales teams with proposal preparation and SAP billing.

• Provided operational support for regional sales teams, handling contract acceptance and billing.•Resolved invoice disputes, leveraging stakeholder networks.

• Provided training on Monde Back-office systems.• Collected performance data and feedback from customers.• Organized communication channels between the company, business partners, and customers.

Responsible contacting the customer to prospect upgrade or extension on their Phone and Internet plan. Beside this I also helped on internal tasks for improving the department results such as:▪ Sales Analysis▪ Performance Analysis▪ New Hired Training▪ Customer Feed-back Analysis