Julio Enrique Rodriguez Email & Phone Number

El Paso, Tx, Us

El Paso, Tx, Us

Purchase, Ny, Us

Focused on establishing reporting, data analytics & system capabilities across Member Outreach applications & departments. Help drive data infrastructure, analytics, reporting & system enhancements to boost internal department performance & continuously polish Member & Client experience. Gather & translate new campaign business requirements into system & reporting outputs. Assist with upfront campaign intake & design to ensure system & reporting setup prior to campaign launch. Modify system & reporting framework to align with new campaign requirements. Manage & provide analysis for Inbound & Outbound Call/Email/Chat center KPI’s. Develop Client KPI tracking in accordance with contract & campaign requirements. Manage & track all CRM platform automation requests to include business case & ROI analysis. Analyze data, identify trends, & develop key insights to enable teams to exceed performance goals, maximize resources, & optimize processes. Create dashboards & performance tracking mechanisms for various groups/departments. Collaborate with cross-functional teams to identify & define data analysis needs throughout the organization. Capture, infer & anticipate business needs, prioritizing, scoping, & advocating for data-related projects that will meet those needs. Communicate actionable, data-driven insights with various leadership groups. Analyze data to develop alternative solutions to operational inefficiencies. Identify & implement opportunities to optimize data quality & analytic rigor. Work with management to organize & optimize the CRM system. Participate in strategic discussions with business leaders regarding data migrations & process changes. Develop process & KB documentation for Data Analyst teams. Provide Data Analysis & Data Modeling Methodology training to Data Analyst teams. Continue to use & expand on knowledge across various Data Analysis, Modeling, & Visualization tools.

Purchase, Ny, Us

Help drive data infrastructure, analytics, reporting & system enhancements to boost internal department performance & continuously polish Member & Client experience. Gather & translate new campaign business requirements into system & reporting outputs. Modify system & reporting framework to align with new campaign requirements. Manage & provide analysis for Member Outreach KPI’s. Develop Client KPI tracking in accordance with contract & campaign requirements. Analyze data, identify trends, & develop key insights to enable teams to exceed performance goals, maximize resources, & optimize processes. Create dashboard & performance tracking mechanisms. Collaborate with cross-functional teams to identify & define data analysis needs throughout the organization. Capture, infer & anticipate business needs, prioritizing, scoping, & advocating for data-related projects that will meet those needs. Communicate actionable, data-driven insights with various leadership groups. Analyze data to develop alternative solutions to operational inefficiencies under the Member Outreach umbrella. Identify & implement opportunities to optimize data quality & analytic rigor.

New Braunfels, Texas, Us

Provide data-based, analysis-driven consultative support grounded in solid understanding of product data operations. Gather & document business & functional requirements for client campaigns. Translate requirements into actionable reports & dashboards in Power BI, Tableau, Excel, Google Sheets, Data Studio or other platforms as needed. Collaborate with IT, Information Security, & Data Warehouse teams to resolve technical issues. Perform various ad-hoc analysis, including customer satisfaction, tenure & learning curve, quality of service, contractual KPI drivers & NLP analysis. Continually build, optimize & document efficient processes around reporting. Extract, transform, & load data from multiple source systems & create comprehensive reports for end users using business analytics & data visualization tools. Yield actionable insights to help drive operational efficiency, effectiveness, & overall quality improvements. Apply expertise in Excel, Google Sheets, Power BI & SQL to perform quick analysis and visualizations. As part of a special client Task Force, manage global, strategic projects & tasks to help drive global reporting initiatives for top clients at TaskUs. Documented & curated billing process for top 10 clients at TaskUs. Collaborated with multiple departments and Data Engineers to help generate a standardized Bill To Pay data model used by the executive team to help guide action around missed revenue opportunities. Leveraged multi-departmental collaboration, AWS tools, Fivetran, SQL, and Power BI to automate data pipeline and reporting. Audited AWS Redshift database tables.

New Braunfels, Texas, Us

Quality Assurance/Data Insights Analyst- Audited online content moderation queues. Resolved labeling disagreements & disputes. Calibrated with client, leadership & teammates on offensive content moderation & hate speech definitions. Captured & analyzed trend data to gain insights on offensive content prevalence in digital bilingual markets. Tracked productivity tool bugs for client. Led & trained a team of Auditors. Trainer- Developed training material & led training sessions for new teammates. Formulated, delivered, & graded training assessments. Established guidelines & procedures for assessing trainee comprehension and establishing an employees ability to join live production. Team Leadership & Operations Management- Managed operations during the first month of new campaign. Designed & built KPI scorecards to help keep track of teammate performance. Created & tracked IT tickets. Troubleshooted & resolved technical workstation issues. Collaborated with team leaders, operations managers, client services, trainers, intelligence analyst, & clients to establish & develop business structure, operation procedures, & quality assurance methodology.

New Braunfels, Texas, Us

Led growing team of customer services technicians in supporting & improving service delivery for GoodRx. Identified root causes of support volume bottlenecks. Communicated & worked with client to establish opportunities for service improvements. Collaborated with leadership & team members to identify new processes & facilitate innovative department solutions. Used data to continuously improve teammate performance & ensure their success. Analyzed & interpreted KPI data to set & track team member goals. Facilitated interviews for bilingual teammate recruitment efforts.

San Antonio, Texas, Us

Provided bilingual support to Cloud Office account administrators, end users & colleagues to resolve issues with Rackspace Email, Hosted Exchange, Office 365, end-user & server email clients, email data routing, networking, DNS, & software installation. Empowered business owners, IT administrators & business partners by guiding management & administration of Cloud Office account information, domain registration & DNS records, & implementation of IT solutions to fit business specific goals & needs. Provided expertise in email communication protocols, infrastructure, Spam & Virus filtering policy, and email data migration. Acted as mentor for new technicians. Developed & published scope of support, troubleshooting, & internal process documentation. Tested & evaluated updates to internal production tools. Collaborated with product development teams, system administrators & engineers to deliver powerful support options & high availability service. Captured service & user data to facilitate agile product & service improvements.

Amsterdam, Nl

Led team of four in providing administrative, financial, & technical support services to students, faculty, & staff. Supported Undergraduate, Masters, & Doctorate online education programs for the University of Liverpool, University of Miami, Walden University, & University of Roehampton, all part of the Laureate Education network. Supported the daily maintenance of online classrooms, student portals, & third party vendor software compatibility. Developed software & hardware troubleshooting methodology documentation to improve productivity. Drafted proposals to define scope of support & meet support service levels. Troubleshooted, analyzed, & documented internal system-wide issues. Monitored call, chat, email, & online service volumes. Delegated tasks & directed work flow for onsite & offsite teams of Support Coordinators. Utilized CRM (Customer Relationship Management) & ERP (Enterprise Resources Planning) data management software to gather, analyze, review, & log all communication with students, faculty, & staff.

Cupertino, California, Us

Provided bilingual technical support for all Mac OS X & iOS systems, wireless multimedia products, & other Apple software & hardware. Supported Spanish & English-speaking customers in the United States, Canada, Mexico, Puerto Rico, Latin America, the Caribbean, Spain, China, & other countries as needed. Supported effective implementation of Apple software & hardware into end-user's home & office networks. Acted as the voice of Apple & as a supervisor in matters relating to technical hardware or software support, data loss, cloud services, iTunes Store & App Store services, warranty contract agreement administration, customer relations, sales, fraud, & third-party services & products. Acquired hands-on experience in team management & administration. Documented, classified, and distributed customer needs, wants, & product & service information used to drive design & process changes in areas such as hardware, software, technical support & sales.

Cupertino, California, Us

Provided expert technical support for all Mac OS X systems, iOS devices, and other Apple accessories and software for Spanish and English speaking customers in the United States and Mexico. Recommended technology solutions for consumers while ensuring suitable incorporation of Apple software/hardware with existent Apple or Microsoft Windows computer systems.

Buffalo, New York, Us

Acted as both an iTunes Store & a MobileMe-to-iCloud Transition Advisor. Utilized store account data management tools to provide iTunes Store customers with solutions to billing, security, software, & store connectivity issues. Assisted end-users with entire migration process to iCloud.

Buffalo, New York, Us

Used data management software, phones, and email to resolve issues concerning AppleCare warranty contracts, coverage, and billing. Processed sales and refund requests for a variety of warranty contracts.

Buffalo, New York, Us

Effectively troubleshooted & fixed software & hardware issues for Apple’s cloud data services using knowledge of Mac OS X, iOS, & Windows based electronic devices & the internal Apple database.

Provided technical & diagnostic assistance for AC & furnace unit replacement & installation

Tenafly, New Jersey, Us

Interviewed San Diego residents to identify & recruit specific customer targets for market research purposes.

Tutored individual student in the math & physics components of the MCAT.

Austin, Tx, Us

Redesign of Steering System for a Solar Powered Vehicle, UT Austin Fall 2009Redesigned the steering arm of a solar powered vehicle to implement ackerman steering. Maintained design journal to document work. Developed technical report and presentation for future use by the UT Solar Vehicles Team.Design of Ruggedized iPhone Enclosure, UT Austin Fall 2009Formulated methodology to design a new protective iPhone enclosure. Coordinated individual and team tasks. Assisted in constructing and analyzing a 3D computer model of the iPhone and our team’s enclosure concept. Used finite element analysis to simulate static and dynamic loads and identify highest stresses and deflections on the models. Selected materials to provide adequate impact loading absorption and dissipation to prevent damage to the iPhone’s touch screen and internal components. Conducted a cost analysis to determine financial market viability of the enclosure design project.Redesign of a Dual Blade Action Blender, UT Austin Spring 2009Lead a team of 4 in redesigning a popular brand dual blade blender. Planned project meetings, tasks, and distribution of work. Tracked team’s progress and revised all work. Constructed and interpreted activity and force flow diagrams of the product. Created and implemented non-existent mechanism for safer blender operation.

Austin, Tx, Us

Maintained laboratory equipment and updated chemical inventory. Operated autoclave and maintained high safety standards for processing bio-hazardous waste.

Austin, Tx, Us

Conducted interviews and researched public opinion on important social issues in the state of Texas.

Austin, Tx, Us

Managed recyclables for the UT Austin recycling program. Maintained record of type and volume of materials recycled each week and produced data spreadsheets.

Assisted in managing and organizing non-profit arts and music projects for the Austin community.