Julio Enrique Rodriguez Email & Phone Number

El Paso, TX, US

Purchase, NY, US

Focused on establishing reporting, data analytics & system capabilities across Member Outreach applications & departments. Help drive data infrastructure, analytics, reporting & system enhancements to boost internal department performance & continuously polish Member & Client experience. Gather & translate new campaign business requirements into system &.

Purchase, NY, US

Help drive data infrastructure, analytics, reporting & system enhancements to boost internal department performance & continuously polish Member & Client experience. Gather & translate new campaign business requirements into system & reporting outputs. Modify system & reporting framework to align with new campaign requirements. Manage & provide analysis.

New Braunfels, Texas, US

Provide data-based, analysis-driven consultative support grounded in solid understanding of product data operations. Gather & document business & functional requirements for client campaigns. Translate requirements into actionable reports & dashboards in Power BI, Tableau, Excel, Google Sheets, Data Studio or other platforms as needed. Collaborate with IT.

New Braunfels, Texas, US

Quality Assurance/Data Insights Analyst- Audited online content moderation queues. Resolved labeling disagreements & disputes. Calibrated with client, leadership & teammates on offensive content moderation & hate speech definitions. Captured & analyzed trend data to gain insights on offensive content prevalence in digital bilingual markets. Tracked.

New Braunfels, Texas, US

Led growing team of customer services technicians in supporting & improving service delivery for GoodRx. Identified root causes of support volume bottlenecks. Communicated & worked with client to establish opportunities for service improvements. Collaborated with leadership & team members to identify new processes & facilitate innovative department.

San Antonio, Texas, US

Provided bilingual support to Cloud Office account administrators, end users & colleagues to resolve issues with Rackspace Email, Hosted Exchange, Office 365, end-user & server email clients, email data routing, networking, DNS, & software installation. Empowered business owners, IT administrators & business partners by guiding management & administration.

Amsterdam, NL

Led team of four in providing administrative, financial, & technical support services to students, faculty, & staff. Supported Undergraduate, Masters, & Doctorate online education programs for the University of Liverpool, University of Miami, Walden University, & University of Roehampton, all part of the Laureate Education network. Supported the daily.

Cupertino, California, US

Provided bilingual technical support for all Mac OS X & iOS systems, wireless multimedia products, & other Apple software & hardware. Supported Spanish & English-speaking customers in the United States, Canada, Mexico, Puerto Rico, Latin America, the Caribbean, Spain, China, & other countries as needed. Supported effective implementation of Apple software.

Cupertino, California, US

Provided expert technical support for all Mac OS X systems, iOS devices, and other Apple accessories and software for Spanish and English speaking customers in the United States and Mexico. Recommended technology solutions for consumers while ensuring suitable incorporation of Apple software/hardware with existent Apple or Microsoft Windows computer systems.

Buffalo, New York, US

Acted as both an iTunes Store & a MobileMe-to-iCloud Transition Advisor. Utilized store account data management tools to provide iTunes Store customers with solutions to billing, security, software, & store connectivity issues. Assisted end-users with entire migration process to iCloud.

Buffalo, New York, US

Used data management software, phones, and email to resolve issues concerning AppleCare warranty contracts, coverage, and billing. Processed sales and refund requests for a variety of warranty contracts.

Buffalo, New York, US

Effectively troubleshooted & fixed software & hardware issues for Apple’s cloud data services using knowledge of Mac OS X, iOS, & Windows based electronic devices & the internal Apple database.

Provided technical & diagnostic assistance for AC & furnace unit replacement & installation

Tenafly, New Jersey, US

Interviewed San Diego residents to identify & recruit specific customer targets for market research purposes.

Tutored individual student in the math & physics components of the MCAT.

Austin, TX, US

Redesign of Steering System for a Solar Powered Vehicle, UT Austin Fall 2009Redesigned the steering arm of a solar powered vehicle to implement ackerman steering. Maintained design journal to document work. Developed technical report and presentation for future use by the UT Solar Vehicles Team.Design of Ruggedized iPhone Enclosure, UT Austin Fall.

Austin, TX, US

Maintained laboratory equipment and updated chemical inventory. Operated autoclave and maintained high safety standards for processing bio-hazardous waste.

Austin, TX, US

Conducted interviews and researched public opinion on important social issues in the state of Texas.

Austin, TX, US

Managed recyclables for the UT Austin recycling program. Maintained record of type and volume of materials recycled each week and produced data spreadsheets.

Assisted in managing and organizing non-profit arts and music projects for the Austin community.