• Manage and nurture client relationships, serving as a primary point of contact to ensure smooth onboarding and optimal usage of Lawmatics’ legal CRM and marketing automation tools. • Conduct client training sessions, offering guidance on software features, integrations, and best practices to drive value and enhance client productivity. • Collaborate with cross-functional teams to address client needs and resolve issues, ensuring high levels of satisfaction and timely problem-solving. • Monitor and analyze client engagement metrics, identifying opportunities for upselling or additional services to maximize revenue and enhance client retention. • Provide personalized recommendations and strategic insights to help law firms streamline client intake, automate workflows, and improve marketing effectiveness. • Maintain an up-to-date understanding of industry trends and software updates to provide relevant solutions tailored to clients’ evolving needs.

• Proficient in managing email queues efficiently to ensure timely responses to customer inquiries and concerns.• Demonstrated ability to prioritize and categorize incoming emails based on urgency and complexity.Familiarity with customer relationship management (CRM) systems to access customer information and history for personalized email interactions.• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Helped create a ticketing system in Salesforce to round robin incoming support tickets and auto post in slack. • Collaborated with end-users to identify and understand their technology needs, providing timely and effective solutions.• Responded to service desk tickets, emails, and phone calls, ensuring a high level of customer satisfaction.• Offered training and guidance to end-users on the proper use of hardware and software applications.• Participated in on-call rotations to provide after-hours support when necessary.• Worked closely with third-party vendors to resolve issues and coordinate hardware/software repairs and replacements.• Assisted in the development and maintenance of IT documentation, including system configurations and user guides.

• Logged bugs on errors found in various technologies such as macOS, iOS, watchOS, and tvOS.• Developed and executed test plans and test cases for Bluetooth-enabled devices and applications toensure high-quality and reliable performance.• Conducted thorough testing of Bluetooth functionalities, including pairing, data transfer, audiostreaming, and compatibility with various devices.• Collaborated with cross-functional teams, including developers and product managers, to understandrequirements and provide input on design for testability.• Designed and implemented automated test scripts to streamline the testing process and improveefficiency.• Worked on Bluetooth Profiles (LE, HFP, A2DP, HID, LEA, etc.) For debugging and testing purposes.• Performed regression testing to identify and address any potential issues introduced during softwaredevelopment cycles.• Ran multiple automated test cases on virtual machines with over 15+ devices• Investigated and troubleshooted reported defects, working closely with development teams to providedetailed bug reports and ensure timely resolution.• Developed and maintained comprehensive test documentation, including test plans, test cases, and test reports.

• Led the new store operating procedure training to comply with CDC COVID guidelines.• Mentored team members to help them excel in their growth potential at Apple.• Managed and restructured staffing needs during store call-outs• In charge of end-of-day cash reporting, which included a 1-1 match of all store transactions• Key holder - Opened and Closed the store, including overnights• Managed and maintained key performance indicators across multiple store employees• Led and Organized virtual meetings with 40+ employees• Trained all new incoming technical hires in Genius Bar• Communicated internal talent to managers to promote hiring within the company.

• Performed advanced repairs and hardware replacements for Apple devices, adhering to Apple's serviceand quality standards.• Coordinated device repairs and escalated complex technical issues to the appropriate channels.• Conducted one-on-one training sessions and group workshops to educate customers on Apple productsand software applications.• Collaborate with fellow Geniuses, sales associates, and other Apple Retail team members to create acohesive and customer-centric environment.• Demonstrated flexibility in handling various tasks, such as device troubleshooting, customer support,and product demonstrations.

• Identified and troubleshooted problems related to the display, battery, camera, charging port, and othercomponents.• Performed skilled repairs and replacements on iPhone components, including screens, batteries, cameras,speakers, and buttons.• Interacted with customers in a professional and courteous manner, explaining repair processes, costs, andestimated completion times.• Conduct thorough testing of repaired iPhones to ensure they meet quality standards and functioncorrectly.• Addressed customer concerns and inquiries with professionalism and empathy.

• Surpassed daily, weekly, and monthly sales goals.• Advised customers on the benefits of insuring their products• Learned how to down stock and do inventory using telxon’s• Activated and upgraded cell phones and cellular plans with “Beast application.”• Processed credit card applications• Achieved 100% CSI (Customer Satisfaction Index) monthly• Handled store keys• Cross-trained for all job departments• The greeted staff as well as visitors• Won Annual BestBuy “Achievers Award” - #1 sales representative in our entire district• Awarded with Employee Of The Quarter Q1 FY17• Promoted from Seasonal to Full-Time in 7 months, Due to performance and customer engagement

Open and organised a cellphone repair company. Helped customers decide the most cost effective repair for their devices and brought to them excellent customer service.

• Troubleshooted network connectivity issues and assist with basic network configurations.• Documented troubleshooting steps and solutions for recurring problems.• Assisted with the setup and configuration of computers, printers, and other peripherals.• Meet or exceeded established Service Level Agreements (SLAs) for response and resolution times.• Installed, configured, and updated software applications based on user needs.• Established preventive maintenance• Utilized remote desktop tools to access and troubleshoot end-user devices.