Julio Cesar Silva Email and Phone Number

A member of the hotel’s management team on board and contribute to the efficient operation and achievement of the departments. Responsible of personnel, reception operations, shop, and housekeeping. The Guest Services Manager Manager reports directly to the Hotel Manager.Main responsabilities:• Coordination of embarkation and disembarkation processes including guest assistance, crowd control, ground staff supervision• Preparation and organization of the new cruises for distribution to other departments including last-minute cabin assignments, documentation for gift orders, special requests, medical conditions and any other wish from our guests.• Responsible for the financial daily settlement procedures, reconciliation and accounts and any other financial-related duties• Maintaining ship’s funds and cash availability as well as controlling of all cash accounts and central billing.• Ensuring that cash advances are available to officers and crew at regular intervals.• Safe keeping of all passenger and crew passports as well as being aware of all documentary requirements for each port of call visited.• Responsible of the proper submission of cruise end financial reports and maintain passenger and crew manifests for onboard safety regulations and international requirements.• Control of ship financial operation, reporting and statistics and internal auditing as required.• Concessionaire Manager supervision onboard• Ensuring a transparent and efficient guest experience by handling guest complaints and facilitating an professional communication between departments.• Direct link between guests and the senior officers, shore-side directors, inventory, sales and the guest relations department.• Supervision and training of all reception staff as well as support for the Housekeeping staff with queries from guests and taking control of issues when they escalate beyond their level of responsibility

Demonstrates a genuine concern for guests’ wellbeing at all times by ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience. Ensures guest embarkation and pre embarkation set ups are completed in a timely manner. Prepare and clear full terminal set up in accordance to Oceania’s standards, as well brief the ground staff about the procedures to be followed. Assisting with confirming, and where possible changing airline tickets, seats and wheelchair assistance at airports for guests. Groups Liaison coordinating cocktail parties and group amenity requests. Assist Executive Concierge in coordinating officer table hosting, including but not limited to guest lists, invitations and confirming final numbers to officers and Dining Venue. Provide assistance for guests who embark/disembark the ship early/late; due to medical or personal reasons (Insurance contact and Claim opening). Creation and follow up of the VIP List as per Room Category and Main office request. End of Cruise Report

Working at a private and exclusive area only for those sailing in MSC Yacht Club, responsible to ensure the indulging in the luxury of a private club, access to the myriad of recreation and entertainment possibilities throughout the rest of the ship. Providing information and special service to enhance Guests' stay on board, this position has various specific responsibilities, including (but not limited to) the booking of SPA appointments, Specialty restaurant reservation, and general excursion information and also to promote the Company by providing guests with prompt, friendly and efficient service by directing the Concierge desk operations with attention to details. Oversaw, trained and scheduled a team of 20 Members Guest Services associates, achieving quality results by leading front office agents through training, communication, and empowerment.Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction, resolving guest issues and completed special requests to ensure the maximum level of satisfaction. Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced.

Welcoming guests with a generous smile, answering all their queries to make them feel comfortable and settle into their cruise environment with utmost ease. Working extended shifts throughout the contract, always striving to exceed guest expectations to build brand loyalty and generate repeat customer for future cruises. Handling all financial transactions including managing the cash float and money exchanges, credit card registration, account openings, closure, payments and cash deposits, ensuring all processes were carried out correctly and each transaction went through promptly. Night Supervisor responsible for the all the night activities and process, including accounting duties (reports, balance control, closure and change of date)

Preparing course materials using methods best suited to the class, with attentive focus on creating an environment that is conducive to student learning and to achieving outstanding results. Communicating effectively with each student to guide them through the learning process and exam preparations, helping them win fully sponsored 6-month cultural exchange programs across United States, Canada, Australia and New Zealand.

Working with students aged 15 to 17, preparing them for Federal University entrance exams.Designing learning plans and setting goals that resulted in all students going from level 0 in Englishknowledge to remarkable results at their exams within a one year period.