Julio Kuok Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area

Pittsburgh, PA

• Lead critical process improvement and change management initiatives across business areas that include identifying change opportunities, facilitating management and group sessions, and leading process redesign and.
• Drive the planning and management of a project, including determination of project scope and approach
• Apply knowledge of design, development and implementation of technology in conjunction with business process and organizational change to deliver lasting, measurable solutions
• Assist with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs
• Analyze and document the current-state business processes to ensure that the context and implications of change are understood by the project stakeholders
• Critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish.

Greater Pittsburgh Area

• Working with Telecommunications Sales, Users, Support and customers, established project scope, objectives, technical requirements, and implementation requirements for development within ERP
• Responsible for assuring Quality and Integrity of data that was migrated and improved upon
• Created Matrices and performed extensive Manual Testing on data and processes pre and post migration
• Identified all financial, technical and personnel resources needed. Obtained all resources required by project including analysis and selection of internal and external parties
• Conducted gap analysis and created diagrams and plans to show break points in processes and suggested solutions to user and technical groups
• Created Functional Requirements Documents (FRD) to document business requirements and proposed solutions

Pittsburgh, PA

• Accepted position to lead the Pittsburgh AS/400 Billing Group responsible for error file resolution and pricing for various telecommunications services
• Successfully Project Managed migration of ERP data (IDI/Costguard) residing on databases in New Jersey and California locations (AS/400). Project consisted of moving data and processes for over 41,000 local and long.
• Prepared monthly/yearly reports to be used for business trend analysis and budgeting
• Coordinated the transmission of ERP billing data and data from Acceris Communications to USBI (Billing Vendor) specifically when files are late or appeared to be missing
• Trained colleagues on identifying problem areas and documented processes as they apply to the reduction of un-billed and error call records resulting in minimal revenue loss
• Performed and completed analysis of vendors for printing and electronic bill presentment resulting in the start of the first e-Bill solution for Acceris

New York City, NY And Pittsburgh, PA

• Project Lead on migration and transition of Accounts Receivables/Cash Applications and Credit and Collections from California to Pittsburgh. Includes documentation and recommendations for proposed procedures. Worked on.
• Effectively managed transport vendors/major carriers and worked to resolve issues. Developed and communicated action plans to management, and followed through to deliver satisfactory resolutions
• Team Lead on “SecureID Project” for the Calling Card Platform. Implementation of advanced security system for all five NACT switches
• Served as Primary Support Lead for LDM billing/Accounts Receivables migration and transition from Paradox to IXPlus within AS400 realm
• Performed queries and created tables in IXPlus (on AS/400) using SQL to obtain data for financial reporting
• Created Billing Matrices based on contracts with vendors and customers