Julio L. Email & Phone Number

Guadalajara, Jal., MX

Remote

Some of my responsibilities in this position consisted in managing the team development, strategic planning to optimize the technical support function, creating and implementing training programs, monitoring and analyzing KPIs, collaborating with cross-functional departments, and the evaluation and implementation of new support tools and technologies.

Overseeing a team of client services professionals, ensuring exceptional customer service, and maintaining high client satisfaction levels. Collaborating with cross-functional teams, developing strategies to improve client services, and ensure consistent delivery of high-quality support on a global scale.

My main responsibilities included managing a high-performing technical support team, mentoring the team members, monitoring the team performance, providing guidance on complex issues, handling escalated technical issues, creating and updating support documentation, collaborating with other teams to ensure seamless problem resolution and participating in.

Providing expert assistance to clients of an enterprise software solutions development company focused on the automotive sector, typically through phone, email, or chat. Collaborating with cross-functional teams to ensure client success and contribute to the company's growth.

Guadalajara Y Alrededores, México

Providing expert assistance to users handling the company's products in a project for a network of hospitals in the United States, typically through phone, email, or chat. Collaborating with cross-functional teams to ensure user success and contribute to the company's growth.

Providing information for the customers as well as solving their questions and billing issues. In my department we help customers who have cable, internet, phone, and especially home security services.

Engineer'S Degree, Biomedical/Medical Engineering

Java Fullstack Developer

Engineer’S Degree, Mechatronics, Robotics, And Automation Engineering