Julio Cesar Manella Ribeiro Email & Phone Number

Graduated in Electrical Engineer with an MBA in Marketing and 6 Sigma Green Belt certification. Extensive experience at Tetra Pak, progressing from Field Service Engineer to Service Delivery Manager. Proven ability to improve equipment performance and customer productivity through hands-on work, project management, and problem-solving skills.Experience:Tetra Pak (2002 - Present)Service Delivery Manager (2021 to present, USA)Managed team of 13 service engineers, delivering exceptional customer service.Improve service delivery processes.Empowered and coached team, fostering collaborative and accountable environment.Build an effective communication within the team and external/internal stakeholders.Conflict resolution, creating positive and productive work environment.Cluster System Performance Team Leader (2018 - 2021, Brazil)Coached and developed a team of engineers across 6 countries.Led performance improvement projects and implemented 6 Sigma methodologies.Drove root cause analysis to identify and address equipment performance issues.Cluster System Performance Specialist (2014 - 2018, Brazil)Analyzed packaging line performance and identified opportunities for improvement.Implemented problem-solving methods and 6 Sigma tools to enhance customer productivity.System Performance Specialist (2011 - 2014, Italy)Conducted global assessments of packaging line performance.Led projects to drive performance improvements.Tetra Pak Processing Department (2008 - 2011, Brazil)Provided after-sales support and managed retrofit projects.Utilized project management skills to manage budgets, resources, and activities.Field Service Engineer (2002 - 20082, Brazil)Performed preventive and corrective maintenance on Tetra Pak equipment.

Listed skills include Tpm, 5S, Metodologia Kaizen, Sap, and 10 others.