Julio Cezar Da Costa Marques Email and Phone Number

- Functional Documentation- Project Management - Flow Diagrams in BPMN - User Story - Technologies: Azure DevOps, Office365, YedGraph, Drawio.

- Functional specification - Technical Specifications - Design of process flows using BPMN - Creation of test scenarios - Creation of the logical data model - Understanding of requirements and their detailing through high-level business diagrams - Creation of prototypes and wireframes

- Experience in several systems, including Supply Chain, Freight Control, Sales, Online Store Management, Human Resources Management, Credit Analysis Control and Oracle EBS ERP.- Requirements gathering in collaboration with the business area.- Design of possible integrations and prototyping.- Technical and functional specification, occasionally using use case diagrams.- Creation of test scenarios, execution of unit, integration, acceptance and end-to-end tests.- Separation of projects into sprints, guidance for users to create user stories, holding daily meetings, weekly status meetings with the team and prioritization when necessary (requirements management and impact analysis).- Direct involvement in analysis, development, validation and go-live.- Monitoring in the post-production stage, ensuring the complete cycle of the project phases.Technologies/Methologies: PL/SQL, SQL, SOA, COBOL, XLS/CSV, Scrum, Figma, Red Mine, Jira, JSON, XML, Postman, DB-Link, FormsBuilder, API, Yed Graph Editor, Trello, BPMN.

- Support for internal group clients using the Oracle EBS system, - Minor customizations, scenario development, test execution, monitoring the homologation process, handling errors found during homologation, and bugs. - I can also highlight the identification of improvements for constant software agility, performance, and quality.

Support for internal clients using the Sapiens system, as well as report creation, business rule creation, and maintenance. I also emphasize test scenario execution, error correction, bug fixing, and homologation of continuous updates for tool versions alongside key users.

Quotation preparation, administrative processes within the department, control and issuance of freight documents, trip scheduling, coordination with drivers, maintenance of return trips, and overall organization of the department.

Monitoring administrative processes such as: preparation of tracking spreadsheets, control of the account payable department, issuance of invoices, training new employees in the department, supplies, reports, and management of the online sales department of didactic kits. This includes controlling the issuance of orders placed on the virtual store and all logistical coordination. Customer service is provided through the "Contact Us" form, ombudsman channels, and by phone when necessary. Additionally, local IT technical support is offered.

Cash closing, product inventory maintenance, customer service, daily closure of order and document dispatch, agency organization, acting also as a driver with the company car, and customer prospecting through visits.

Sales of bank products and services by phone, as well as support for pensioner clients.