Julio A. Mundo Email & Phone Number

New Jersey

New York City Metropolitan Area

Vendor Management: Manage relationships with contractors and service providers.Thoroughly review for accuracy and validity of invoices, approve for payment, and research/resolve any discrepancies.Manage relationships with mobility vendor to maintain accurate count of mobile devices, order replacement phones, and other related equipment.Procure IT Hardware Global for SiriusPoint including printers, laptops, headset, copiers.Manage AV Rooms:Coordinate with AV or third-party vendor to maintain, repair, replace AV equipment as needed.Coordinate end user training on the use of technologies and peripheralsManage and maintain a working environment in NYC branch office by setting up Monitors, stand-alone desk, wireless keyboards, wireless mouse, printers to support day to day branch operations.Responsible for Event Town Hall support and delivery for Global Events using Zoom, MS Live Events, and other technologies to support the business. Create and develop SOP for Business Applications, IT process, and communication.Networking:Circuit management: identify downed circuits, handle billing disputes and service outage escalations.Coordinate with building management in regard to new circuits installations with regards to certificates of Insurance, site surveys, facilities installation/repairs appointments.

New York, New York, United States

Supporting Sirius America Insurance

North East Region

• Responsible for the service delivery of global and multinational accounts to include: Relationship building, Onsite management, vendor management, escalations for issues related to installation, equipment maintenance, critical spares and inventory management• Manage team of Onsite Audio Visual technicians across the country that deliver Audio Visual and Collaboration technologies: videoconferencing, Audioconferencing, Webconferencing, and Event Management• Responsible for continuous process improvement in service delivered to clients which includes: Implementation of team accountability program, manage accounts profitability, foster client relationships, and metrics reporting for services and support provided by Onsite teams. • Responsible for the remote supervision through global partnerships of an additional 4 technicians in support of global clients.• Supervise day to day operations, Break fix, RMA process, and manage client expectations for all high level profile meetings, specialty spaces, and agreed SLA, SOW, and MSA• Manage all open issues following ITIL process which include: incident management, problem management, and change management• Responsible for recruitment of A/V technicians, development of training plans to meet customer requirements and needs.

Primary customer interface delivering all services related to enterprise conferencing and collaboration technologies, including: audio/video conferencing, WebEx services, webstreaming, support for the Board of Directors, Executive Leadership Team (ELT), and Senior Executives. Set the strategy for development and delivery of technical solutions to meet customer/business conferencing technology requirements, coordination of conferencing and event services for global town hall meetings and major (videoconference, audio conference, and webcast) events• Deployed 125 high definition systems for the Business Video Collaboration project. Increased adoption by 44% with an annual run rate of 7000 calls. Produced annual savings in excess of $40M in travel cost.• Led the Regional Latin America Virtual Summit, leveraged video, audio and web collaboration technologies. Achieved a cost savings of $6M.• Headed the separation of Zoetis videoconferencing sites, and managed the implementation of video and audio technologies for the Executive Board-room, Town Hall space and VC conferencing rooms. • Delivered 100% success rate on delivery of Quarterly Earnings Analyst Calls, Annual Shareholder Meetings, and Global Leaders Forum.• Successfully delivered over 800 major interactive events throughout the regions using audio/video conferencing, streaming and web collaboration services. • Provided technical engineering design and implementation support for multimedia conference rooms and event space.• Led training and marketing campaign on web collaboration and conferencing technologies that would best meet business requirements. Increased monthly utilization to 85K meetings/per month and 23 million people minutes.• Oversaw rich media hosting environment for content distribution including file prepositioning, and streaming.

Nyc

Led delivery of strategic and tactical activities related to conferencing and collaboration for Pfizer worldwide. Managed videoconferencing day to day operations, daily outsourcing activities, multi-point bridging management, technology development, implementation and delivery of RFIs/RFPs for audio, video and webcasting services• Supervised global staff of 5 colleagues and 18 contractors, marketing conferencing services internally, researching collaboration technologies/applications and providing colleagues with conferencing/collaboration tools to perform their meetings and achieve objectives.• Managed global implementation and deployment of TelePresence Technology to 34 Pfizer sites. Increased utilization by 25%• Decreased webconferencing cost by 70% by spearheading Global Implementation of WebEx services. • Achieved a 97% success rate for video conferencing at major campuses.• Delivered 100% success rate on delivery of Quarterly Earnings Analyst Calls, Annual Shareholder Meeting• Implemented a world class webcast service that currently reaches 48 countries and 75,000 colleagues.• Managed Pfizer’s bridging provider (BT Conferencing) and consulted on existing and future webcasting architecture and solutions.• Supervised day to day VC operations and provided “white glove” support for all high profile meetings.• Managed videoconference network and infrastructure for more than 1100 conference rooms which included break/fix functions and incident management. • Developed repeatable Event Playbook outlining logistics, technologies, roles/responsibilities and escalation process for all major events.• Implemented an IT Meeting & Event services organization responsible for all major meetings either on or off campus requiring audio, video conferencing and cyber café connectivity

Nyc

Delivered conferencing services technology solutions to Pfizer’s Metro Campuses (New York/New Jersey) and the Americas, including Puerto Rico, and Latin America. Managed videoconferencing vendor on the outsourced strategic staffing activities at New York, New Jersey, and Connecticut campuses. Maintained videoconference network and infrastructure.Led the execution of conference room build-outs, network implementation, and equipment deployment.

Nyc

Managed video conferencing design, solution and implementation of Regional Sales Offices throughout the continental US (7 offices). Maintained and supported Pfizer’s video network infrastructure in regards to break/fix functions. Additional responsibilities included managing contracted resources for meet and greet services.

New York, Ny

Lead Engineer for Canadian base company managing the installation of videoconferencing equipment, Configuring network multiplexers, conducted onsite room surveys, and client training of conferencing technologies. Managed the Inventory for videoconferencing equipment

Mba, Business Administration

Bachelor Of Technology (Btech), Electrical Engineering