Julio A. Mundo Email & Phone Number

New Jersey

New York City Metropolitan Area

Vendor Management: Manage relationships with contractors and service providers.Thoroughly review for accuracy and validity of invoices, approve for payment, and research/resolve any discrepancies.Manage relationships with mobility vendor to maintain accurate count of mobile devices, order replacement phones, and other related equipment.Procure IT Hardware.

New York, New York, United States

Supporting Sirius America Insurance

North East Region

• Responsible for the service delivery of global and multinational accounts to include: Relationship building, Onsite management, vendor management, escalations for issues related to installation, equipment maintenance.
• Manage team of Onsite Audio Visual technicians across the country that deliver Audio Visual and Collaboration technologies: videoconferencing, Audioconferencing, Webconferencing, and Event Management
• Responsible for continuous process improvement in service delivered to clients which includes: Implementation of team accountability program, manage accounts profitability, foster client relationships, and metrics.
• Responsible for the remote supervision through global partnerships of an additional 4 technicians in support of global clients.
• Supervise day to day operations, Break fix, RMA process, and manage client expectations for all high level profile meetings, specialty spaces, and agreed SLA, SOW, and MSA
• Manage all open issues following ITIL process which include: incident management, problem management, and change management

• Primary customer interface delivering all services related to enterprise conferencing and collaboration technologies, including: audio/video conferencing, WebEx services, webstreaming, support for the Board of.
• Deployed 125 high definition systems for the Business Video Collaboration project. Increased adoption by 44% with an annual run rate of 7000 calls. Produced annual savings in excess of $40M in travel cost.
• Led the Regional Latin America Virtual Summit, leveraged video, audio and web collaboration technologies. Achieved a cost savings of $6M.
• Headed the separation of Zoetis videoconferencing sites, and managed the implementation of video and audio technologies for the Executive Board-room, Town Hall space and VC conferencing rooms.
• Delivered 100% success rate on delivery of Quarterly Earnings Analyst Calls, Annual Shareholder Meetings, and Global Leaders Forum.
• Successfully delivered over 800 major interactive events throughout the regions using audio/video conferencing, streaming and web collaboration services.

NYC

• Led delivery of strategic and tactical activities related to conferencing and collaboration for Pfizer worldwide. Managed videoconferencing day to day operations, daily outsourcing activities, multi-point bridging.
• Supervised global staff of 5 colleagues and 18 contractors, marketing conferencing services internally, researching collaboration technologies/applications and providing colleagues with conferencing/collaboration tools.
• Managed global implementation and deployment of TelePresence Technology to 34 Pfizer sites. Increased utilization by 25%
• Decreased webconferencing cost by 70% by spearheading Global Implementation of WebEx services.
• Achieved a 97% success rate for video conferencing at major campuses.
• Delivered 100% success rate on delivery of Quarterly Earnings Analyst Calls, Annual Shareholder Meeting

NYC

Delivered conferencing services technology solutions to Pfizer’s Metro Campuses (New York/New Jersey) and the Americas, including Puerto Rico, and Latin America. Managed videoconferencing vendor on the outsourced strategic staffing activities at New York, New Jersey, and Connecticut campuses. Maintained videoconference network and infrastructure.Led the.

NYC

Managed video conferencing design, solution and implementation of Regional Sales Offices throughout the continental US (7 offices). Maintained and supported Pfizer’s video network infrastructure in regards to break/fix functions. Additional responsibilities included managing contracted resources for meet and greet services.

New York, NY

Lead Engineer for Canadian base company managing the installation of videoconferencing equipment, Configuring network multiplexers, conducted onsite room surveys, and client training of conferencing technologies. Managed the Inventory for videoconferencing equipment

Mba, Business Administration

Bachelor Of Technology (Btech), Electrical Engineering