Main activities as Global Manager:- Oracle Transportation Management (OTM) - Cloud based- Global Software Asset Management and Lifecycle processes. - Global PC Lifecycle Management process - General administration- Client Services metrics, including the Report to Resolution Metric, and end user engagement metrics. Global Projects:- Office 2016 / 365- Windows 10Main activities as IT LATAM Manager:Manage the activities of the Information Technology area (Latin America), responsible for managing projects, rationalize and redesign processes, including the development and integration of systems, using high technology.- Respond to the technology areas of Esco's Latin America units.- Coordinate teams, taking care of the evaluation and identification of technological solutions, project planning and understanding the needs of the business and the customers.- Negotiate with consultants and vendors.- Develop contingency strategies and procedures, aiming at security at data levels, accesses, audits and the continuity of Information Systems services.

- Professor de cursos de MBA nas disciplinas de Estimativa de Projeto de Software e Análise e Gestão de Riscos em Segurança da Informação- Professor Orientador de Trabalho de Conclusão de Curso- Participação de Banca de Conclusão de Curso

o Responsible for the IT (Service Desk and Infrastructure) in all offices in Brazilo Overall responsibility for providing leadership, support, processes and tools to effectively manage the PDG/region service desk across the companyo Ensure high-quality service, consistent and professional delivery of support to Hatch end users globallyo Manage of the support services and how they are delivered to end users, including implementation of improvementso Ensure the service desk and infrastructure team adhere to all standards and procedures related to problem escalationso Refine troubleshooting/trend analysis procedures as well as utilizing experience with organizing, documenting, and optimizing problem solutionso Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and develop action plans for improving service timelinesso Support and resolve any issues and requirements regarding ET services and supporto Provide leadership in resolving critical cross-practice regional issues amongst ET to seek resolution in a timely and efficient manner

Position History:➢ IT Manager Sênior / nov/14 to jun/15➢ IT Project Manager Sênior / aug/10 to oct/14➢ IT Oracle Specialist Sênior / mar/10 to jul/10 (in Canada)➢ IT Supervisor (Applications) Sênior / may/06 to fev/10➢ IT Systems Analyst / jan/02 to apr/06➢ IT Technician / dec/00 to dec/01o Responsible for overall oversight and hands-on management of internal/enterprise technology and systemso Provisioning of end user systems, software, and related equipment across all designated locationso Responsible for, as required, the support of infrastructure (servers, storage, etc.), LAN equipment and connectivity, and telephony equipment in areas of responsibilityo Coordinate with other IT functions to ensure the overall stability and efficiency of user computing environments and quality of end user supporto Life-cycle management of end-user devices including developing and maintaining replacement and roll-out plans as well as disposal of obsolete equipmento Ensure appropriate hardware and software patches are deployed in line with company security policies and deployment procedures.o Manage software licensing to ensure compliance with software agreementso Manage vendor relations for the purchase of technology goods and services including related licensing compliance and all maintenance contracts and renewalso Ensure all work is documented in current IT tracking/ticketing system(s) as defined by IT policies and procedureso Own metrics for global IT organization including creation, management, and alignment of KPIs and metrics with evolving business needso Provide leadership, management, and mentoring to staff including training, goal setting, and annual reviewso Provisioning of end user systems, software, and related equipment across all designated locationso Responsible for, as required, the support of infrastructure (servers, storage, etc.), LAN equipment and connectivity, and telephony equipment in areas of responsibility