• Created and Implemented Policies: Developed, reviewed, and implemented new office policies and procedures to enhance operational efficiency and ensure compliance with regulatory requirements.• Assisted in the Hiring Process: Supported the recruitment process by coordinating job postings, scheduling interviews, preparing interview materials, and assisting with onboarding new employees.• Streamlined Work Processes: Identified inefficiencies and implemented strategies to shorten work processes, improve productivity, and enhance overall workflow within the office.•Pioneered the creation of an internship program between the security office and the Criminal Justice (CJ) program, aimed at providing hands-on experience for CJ students, program currently in development.• Provided Executive Support: Managed schedules, arranged meetings, and coordinated travel arrangements for the Chief of Security to ensure optimal use of his time and smooth daily operations.• Handled Confidential Communications: Managed and prioritized communications, including emails, phone calls, and written correspondence, ensuring confidentiality and directing messages appropriately.• Managed Projects: Assisted in planning and executing special projects and initiatives led by the Chief of Security, coordinating tasks, tracking progress, and ensuring deadlines were met.• Oversaw Office Administration: Supervised administrative functions, managed office supplies, liaised with vendors, and ensured office equipment was maintained for a well-organized and efficient office environment.

• Conducted Business I and II courses, fostering an engaging and interactive learning environment.• Instructed students in Human Resources, Job Performance, and Work Environment classes, imparting essential knowledge and skills.• Provided expert guidance to undergraduate and graduate students on thesis research and served as a research advisor.• Delivered Graduate-level courses on Human Resources, Leadership, Ethics, and Research, equipping students with advanced skills.• Assessed and evaluated research projects for Bachelor's, Undergraduate, and Graduate degrees, ensuring high-quality academic output.• Supported and mentored student club and organization leaders, facilitating training sessions and providing ongoing guidance in event planning, organizational development, and budget management.• Coordinated leadership development opportunities for student leaders, empowering them to make meaningful contributions to campus life and beyond.• Utilized data from student surveys to enhance the overall student experience in my classes.

• Processed Payroll: Ensured that employees were paid accurately and on time by preparing and processing payroll data, including regular, overtime, and bonus payments. Calculated wages, salaries, deductions, and other payroll-related adjustments.• Maintained Payroll Records: Kept detailed and accurate records of all payroll transactions, updated employee information, maintained records of time worked, and ensured compliance with company policies and California government regulations.• Handled Inquiries and Resolved Discrepancies: Addressed and resolved payroll-related questions and issues raised by employees, investigated discrepancies, corrected errors, and provided information about deductions, benefits, and net pay.• Coordinated with Other Departments: Collaborated with HR, accounting, and other departments to ensure accurate and efficient processing of payroll, coordinating on matters such as employee benefits, leave balances, and new hire information.• Oversaw Kronos Software: Managed and oversaw the use of Kronos software for timekeeping, attendance, and scheduling to ensure accurate data collection and reporting.• Utilized Banner Software: Used Banner software for payroll processing, data management, and reporting, ensuring accurate and efficient handling of payroll information.

• Led and supervised a team of 12 professionals in the Human Resources department, overseeing the management of 1,200 employees.• Streamlined department processes, enhancing efficiency, and reducing response time by 60%.• Developed comprehensive administrative guides for the department, ensuring standardized procedures and smooth operations.• Conducted specialized training sessions for the department, equipping staff with essential administrative skills and knowledge.

• Successfully implemented a Type III ambulance attention system in compliance with the Ministry of Health Nº 953-2006 regulations, improving emergency response services.• Pioneered the creation of an internal performance evaluation system based on the organization's policies, promoting accountability and professional growth among staff.• Managed the annual financial budget for the Home Health Care department, ensuring effective allocation of resources.• Developed and introduced new health services for both the clinic's insured clients and the general public, expanding the department's offerings.• Oversaw personnel administration for a team of 15, fostering a productive and supportive work environment.• Administered and monitored existing health plans for the clinic's insured clients, aligning services with department offerings.• Represented the department in negotiations and executed agreements to enhance operational efficiency.• Designed and implemented training programs for personnel, enhancing their skills and knowledge.• Standardized external customer service by establishing and implementing work policies.

• Spearheaded the creation of digital personal folders for each physician based on their specialty, streamlining record-keeping and accessibility.• Led efforts to improve the internal work software, enabling detailed attention to physicians and enhancing department personnel performance.• Selected by the administration to be part of the Occupational Health and Safety Committee, contributing to the well-being of employees and patients.• Directed and supervised biweekly and monthly payments for 400 doctors, ensuring accurate remuneration based on their specialty.• Managed the department's budget, optimizing resource allocation for efficient operations.• Conducted concurrent audits of patient accounts to verify payments to primary care physicians for hospitalized patients' medical fees.• Negotiated and updated agreements with doctors, aligning them with their specialties and implementing new administrative policies.• Oversaw the induction process for new recruits, facilitating a smooth onboarding experience for the Clinic's medical staff.• Focused on improving the organizational climate within the medical staff, contributing to enhanced performance and job satisfaction.

• Verified the accurate income of health services to patient accounts based on their insurance coverage.• Conducted concurrent audits of hospitalized patients' accounts to ensure proper collection according to established agreements and billing standards.• Conducted audits on accounts related to hospitalizations, surgical procedures, and outpatient procedures.

• Facilitated the onboarding process for new employees, providing necessary documents and ensuring their smooth adaptation to their work area.• Managed the area responsible for retirees, ensuring their welfare by providing health insurance and coordinating their care with different health entities.• Controlled the annual budget for the retirees' area, executing necessary health processes efficiently.• Oversaw staff vacations, ensuring proper scheduling and coverage.• Generated and maintained accurate data in the University's system for incoming and current employees.• Processed and reviewed job vacancy applications, evaluating applicants' eligibility requirements.• Developed, monitored, and consolidated management indicators for the Organizational Development area.• Provided employees with information related to salaries, benefits, and other pertinent matters.• Supervised training processes for various university departments.

• Ensured the proper maintenance and good condition of the university infrastructure and employees' homes inside the university campus.• Managed the reception and handling of office documents.

• Responsible for processing payments from users for clinic services rendered.

• Assisted the Marketing and Human Resources departments in various administrative tasks.• Managed the clinic's marketing plan, supervising services provided, and implementing strategies to enhance the institutional image.• Contributed to the creation of new insurance plans, providing valuable input for expanding coverage options.• Assisted in the preparation of contracts, payroll processing, and recruitment of new personnel.