Julio Salazar Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

•Proactively stayed current with equipment and processes through eLearning, in-person training, and thorough review of equipment documentation.•Acquired expertise in installing and troubleshooting various types of equipment, including customer and company assets, as well as copper and fiber lines, through a combination of on-the-job learning and continuous learning experiences.•Committed to ensuring the safe handling of company property by strictly adhering to safety guidelines and established processes.•Delivered exceptional and professional customer service, whether engaging with customers over the phone or providing on-site technical support.

Calgary, Canada Area

•Facilitated transactions and efficiently processed returns while delivering exceptional customer service in the customer service department.•Maintained up-to-date qualifications and technical knowledge through eLearning training programs.•Collaborated with the Geek Squad team to support regular duties, including handling setting up new computers and computer repairs.•Utilized strong communication and active listening skills to ensure a positive and customer-centric service experience.•Strictly adhered to sensitive data protocols to safeguard customer information and maintain data security.

Diploma Of Education, Information Technology Telecommunications

•Acquired experience in networking fundamentals, including router and switch configuration and network issue troubleshooting..

Power Engineering Technology Diploma, Power Engineering

•Completed a comprehensive power engineering program that encompasses both theoretical knowledge and practical applications in energy.