Júlio Sequeira Email and Phone Number

- Senior Account Management : 250+ simultaneous active accounts, Onboarding, needs identification, provide support, solutions and customer loyalty.- Commercial Management: creation and development of business proposals; business negotiation and closure.- Creation of strategies to answer questions and solve customer problems.- Manage customer expectations, onboard their teams and participate in meetings with them via conference or telephone calls.- Monitor the results of customers to ensure a high quality service, managing proactively according to their expectations whilst proposing improvements.- Understand the client's business objectives, anticipate needs and show the right solutions.- Attending fairs and events.

- International lead and market development- Rapport withcustomers in a B2B environment- Sales, upsell and customer care- Inter departmental liaison for optimal outcome and growth

- Account Management: 150+ simultaneous active accounts, onboarding, needs identification, provide support, solutions and customer loyalty.- Commercial Management: creation and development of business proposals; business negotiation and closure.- Creation of strategies to answer questions and solve customer problems.- Manage customer expectations and participate in meetings with them, mainly in person, in site.- Monitor the results of customers to ensure a high quality service, managing proactively according to their expectations whilst proposing improvements.- Understand the client's business objectives, anticipate needs and show the right solutions.- Attending fairs and events.

Whilst providing a world class customer service with high standards, my main function is to make successful contracts in several hotels within the comprehensive location of the office with a focus on targets and KPIs.

I assisted the Management Team at this five star, Luxury and Lifestyle Hotel by:serving as a departmental role model or mentor by working alongside the coworkers to perform technical or functional job duties;serving as the lead person within the bell and door host areas leading by example at all times;encouraging and motivating the Bell & Door Host team to perform their best and take responsibility for tasks and assignments, make decisions and provide input on possible improvements;committing in training and coaching the Door & Bell Host Team to ensure that the five star service is delivered at all times;working with the FO Manager to positively drive employee engagement as measured in the annual employee engagement survey.This role was created in the hotel on January 2015 and the Management Team elected me to start it.

Proud member of the Opening Team for The London Edition, a five star luxury and lifestyle hotel located in Central London, I had as main role to provide every guest a passionate service of excellence and to guarantee them an extraordinary experience while greeting, escorting or meeting them within the hotel premises. I also had the pleasure of welcoming and receiving our VIP guests, to manage their requests to make sure their experience was a positive and memorable one. This role had the advantage of being the first point of contact for all guests and helped to mature my connection and experience with both guests and co workers to a point in which they considered me as reference, regarding any questions or problems that needed to be solved. It kept me deeply motivated by nurturing skills such as interpersonal, problem solving, creativity, sensitivity and positive demeanor.The Departmental Trainer role was created one year after the opening and the Management Team elected me to perform it. It was an addition to the Bell & Door Host role and consisted in coaching and training new Team Members – task which I was already designated to execute three months after the hotel opening.

As a Concierge / Bellman I always provide our Guests with the warmest welcome possible while trying to know more about them even before they check in. After the check in I inform them about the hotel facilities and their locations - regarding their personal preferences - while directing them to their rooms and helping with their luggage all the time.I assist our Guests with all enquiries, both hotel and non-hotel related and stay up to date within the local vicinity cultural events, news and useful information (i.e. transport systems timetables). I call taxis, make restaurant/event reservations and am always trying to improve our hotels revenue by promoting our internal services first (restaurant / bar) whenever possible.I help our Hotel's reception within many aspects; including the mobility ones, with document/item delivery from 'anywhere to everywhere' - to acknowledge the importance of teamwork in this kind of quality service is an everyday demand.This profession is physically demanding due to our hotel's large and sepparated areas, with lots of steps and ramps. Besides making me fit, this necessity to walk through all hotel facilities gives me the possibility to notice any potential problems, warn our maintenance about anything out of normal or in need of a repair. It also makes me able to keep a feeling of a constant and kind presence to our hotel Guests and their important needs.I offer Team and Guest assistance in every way possible, always smiling and being respectful. All of our Guest's wishes become my wish aswell to fulfill.

Car transfer and deliver within all of the Algarve region. Mainly the "Barlavento" (west wing) area.Contract processing and customer service.

Cutting and packing every type of meat with direct customer service.Summer holidays job.

Taking care of children in "Kids Club", where many entertaining activities were accomplished with ourGuests children (our Guests as well!) such as drawings, painting, cutting or playing board games and other.Summer holidays job.

Waiter service. Arranging mise-en-place, serving breakfasts, lunches and dinners with direct customerservice.Summer holidays job.

Processing bar service for waiters to deliver.Summer holidays job (from July to September period only).