Julio Sarmiento Email & Phone Number

Humble, TX, US

Houston, Texas, United States

Managed all aspects of ICIMS Applicant Tracking System (System Admin) Primary point of contact for ALL ICIMS queries, enhancements, configurations, and integrations.Managed all aspects of HRIS Systems (ADP Vantage, UKG PRO)(Super Admin) Primary point of contact for all HRIS queries.

Houston, Texas, United States

Hired as a consultant (USS) to help the HR Technology team complete the Implementation of the ICIMS Applicant Tracking System and then provide post-go-live support and services.

Houston, Texas Area

• Oversaw new development, support, maintenance, and configuration changes as a trusted technical resource, quickly resolving problems. Handled operations of system performance, functionality, patch management, upgrades.
• Promoted up to a Global Technical manager role, noted as essential in 3 global rollouts & implementations (NuView, Adrenalin, & Workday HCM) while leading and collaborating with a team of 25
• Established custom web APIs and automated system file transfers to improve efficiencies surrounding data management, including a solution for “The Business” that unified Employee Lifecycle Data Flow Process from.
• Forged productive, professional relationships across vendor management and technical and solutions consulting, handling tough negotiations and securing cost reductions of $200K per project.
• Incorporated new SOPs for troubleshooting issues through resolution, improving end-user satisfaction ratings.
• Created reports, including SQL query building and data analytics/system importing; selected to train new hires on related principles and practices as a trusted resource across all technical function.

Houston, Texas Area

• Responsible for new development, support, maintenance, configuration changes of the HR Information System and related people systems (HRIS/HRMS/LMS-Training/OnBoarding).Key Responsibilities:
• Key contributor for 3 Global Rollouts and Implementations (NuView, Adrenalin & Workday HCM)
• Day to Day operations of system performance, patch management, upgrades, configurations/customizations.
• Building and maintaining automated web APIs or automated system file transfers via sftp.
• Responsible for data integrity data analysis, accuracy and auditing
• Vendor Management

Houston, Texas Area

• Delivered the best possible onsite/remote support for various Windows server and operating system versions, as well as Exchange environments serving 6K end-users, optimizing the use of varying customer budget.
• Managed Cisco equipment and virtualization platforms, expanding expertise with various emerging technologies.
• Provided proactive monitoring and testing, ensuring outcomes matched SLAs at all times.

Houston, Texas Area

• Provided full-scale technical support for 3 local offices with ~200 users. Provided onsite desktop support, repairs, and imaging services and recommended various avenues to improve performance.
• Administered Blackberry server and devices, and revamped related support structures.
• Worked in line with a team of 2 to oversee infrastructure servers and network devices in a fast-paced workplace.
• Managed Exchange 2003 environment to exacting standards, and provided swift issue resolution.

Houston, Texas Area

• Responsible for Onsite and Remote support for approx. 20 small to med size businesses using a variety of remote tools such as zenith, GroupWise connect, logmein, vnc, rdp, and hamachi.
• Support SBS 2003, Exchange 2003, implementation, maintenance, administration, backups (Symantec Backup Exec).
• Transitioned one customer of 50 users from Exchange 2003 to Exchange 2007, second phase of project included designing and rolling out BES 4.1 to environment. This included configuring BES IT policy and provisioning of.
• Responsible for the support of all desktops including patch management, virus prevention, imaging/ghosting.
• Maintained all infrastructure devices such as Cisco pix firewalls, ASA 500, and all switches and wireless access points.
• Designed and implemented a streamlined method of rolling out workstations using Acronis.

Houston, Texas Area

• Command Center/NOC experience, including as Manager and Team Lead, in a high volume, fast paced 24x7 environment serving hundreds of clients worldwide
• Managed a team of approximately 20 employee and contract analysts responsible for deep level incident management, problem management and change management for HP’s Global Service Desk in nine towers: 1. Service Desk2..
• Technical/operational escalation for team, attended to different technical issues as well as operational complaints/escalations/investigations from 3rd party trade customers
• Maintained hands on technical approach of environment to help fill gaps in areas of staffing.
• Responsible for Identifying server hardware improvements and implemented action steps to achieve them
• Established and maintained processes and personal knowledge base for reoccurring issues

Houston TX

• Responsible for providing new solutions for the Windows platform that improved the efficiency of the delivery of Windows servers
• Technical solutions and process improvements
• Windows build solutions, defining server OS configurations, automation solutions such as Open View configuration management solution (formerly known as Radia), OpenView monitoring tools and system management tools
• Provided MS Windows NT4.0, 2000, 2003 and XP professional platform management and deep level support for commercial customers
• Provided system management, security compliance, capacity and performance monitoring, execution of incident management, problem management, configuration management and change management for all assigned systems
• Developed strong working relationships with customers and vendors to contribute towards positive TCE (Total Customer Experience)