Receptionist
South San Francisco, California, United States
As a Receptionist at a busy dental practice, I managed front office operations and provided exceptional administrative support to ensure a smooth patient experience. Key responsibilities included:- Managing appointment scheduling for 30+ patients weekly, including handling inquiries and resolving scheduling conflicts via phone and in person.- Verifying dental insurance coverage by coordinating directly with insurance providers and ensuring patient eligibility.- Maintaining and organizing patient records, including filing, updating medical histories, and preparing consent forms to support efficient workflow.- Greeting and checking in patients upon arrival, ensuring a welcoming environment and addressing any immediate needs.- Assisting the dentist with preparation for upcoming appointments during downtime, including disinfecting dental tools and setting up exam rooms.- Supporting infection control practices by adhering to strict sterilization protocols for dental instruments and equipment.This role strengthened my multitasking abilities, attention to detail, and communication skills in a fast-paced healthcare setting.