Hello! I'm an Industrial Engineering graduate with six years of professional experience. Currently, I'm an Implementation Manager at a company specializing in digital transformation, information management, and cloud services. My role involves liaising with digital and programming professionals to identify needs, design solutions, and ensure project success. With bilingual proficiency in English and a willingness to travel, I'm excited to explore new opportunities in the digital technology field. Let's connect to discuss further!
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Program ManagerIron MountainSonora, Mexico
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Implementation ManagerIron Mountain Oct 2024 - Present
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Technical Project ManagerIron Mountain Aug 2023 - Oct 2024
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TrainerResultscx Feb 2022 - Aug 2023Ciudad Obregón, Sonora, MéxicoTrainer occupies a key role as the initial facilitator/leader for ResultsCX new Associates. Trainer is responsible for Training the New Hire program, teaching and validating requisite skills and behaviors with consistency are key job functions. Trainer also facilitates ongoing and enhancement training and may be assigned for specialized training projects. -
Call Center Associate (Phone)Resultscx Mar 2021 - Jan 2022Cajeme, Sonora, MéxicoThe Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
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Operations SupervisorResultscx Nov 2020 - Mar 2021Cajeme, Sonora, MéxicoThe Supervisor provides World-class support to the Call Center Agents and our clients customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
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Call Center Associate (Social Media)Resultscx Feb 2020 - Nov 2020Cajeme, Sonora, MéxicoThe Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
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Content CreatorResultscx Jan 2020 - Nov 2020Ciudad Obregón, Sonora, MéxicoAudited and documented all processes and procedures for the knowledge base platform to optimize quality assurance for guest facing calls. Strengthened content through proofreading and editing. Live monitoring and maintenance of the knowledge base platform to drive real time compliance.
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Call Center Associate (Email)Resultscx Jul 2017 - Nov 2020Cajeme, Sonora, MéxicoThe Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
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Operations SupervisorResultscx Nov 2019 - Feb 2020Ciudad Obregón, Sonora, MéxicoThe Supervisor provides World-class support to the Call Center Agents and our clients customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
Julissa Palafox Fisher Education Details
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Acentuación En Logística -
Preparatoria
Frequently Asked Questions about Julissa Palafox Fisher
What company does Julissa Palafox Fisher work for?
Julissa Palafox Fisher works for Iron Mountain
What is Julissa Palafox Fisher's role at the current company?
Julissa Palafox Fisher's current role is Program Manager.
What schools did Julissa Palafox Fisher attend?
Julissa Palafox Fisher attended Instituto Tecnológico De Sonora, Preparatoria.
Who are Julissa Palafox Fisher's colleagues?
Julissa Palafox Fisher's colleagues are Howard Jensen, Lukman Taraz, Lisa Whalen, Jesse Estrada, Meredith Clinton, Ian Meiskey, Carrie Oletski.
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