Julissa Puig Email & Phone Number

· Acknowledge and respond to customers inquiries via ticket portal. · Perform quality assurance standards on tickets and document technical issues and solutions.· Monitor system performance via provisioning and health check.· Perform accurate troubleshooting measures based on customer scenarios and severity.· Routinely provide comprehensive and timely updates to customers to inform them of troubleshooting findings and results.· Escalate to the appropriate teams, internal support, and floor leads to further investigate critical issues. · Respond to customers via Salesforce regarding sim order issues and help track shipping, ensuring real-time accuracy and execution.· Contribute to the team by assisting with coverage and attending training classes as needed.

· Acknowledge and greet incoming trouble tickets by responding to customer inquiries and complaints.· Direct engagement with customers through the ticket portal with outstanding written interpersonal skills and ability to resolve various issues in a timely and accurate manner.· Understand multiple troubleshooting systems and manage client information database.· Perform correct troubleshooting measures based on customer scenarios and severity.· Routinely follow up with customers to inform them of troubleshooting findings and results.· Forward to the appropriate area or escalate to internal support and supervision for further investigation of critical issues and service outages.· Contribute to the team by assisting with coverage and attending training classes as needed.

Nutrition And Food Science, Agricultural And Food Products Processing

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies