Julius A Jacob work email
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Julius A Jacob personal email
As a result-oriented professional in the field of Partnerships, Service Delivery, Business Operations Management, and Process Reengineering, I have gained valuable experience in incurring cost reductions while ensuring complex service delivery mechanisms are enhanced in terms of productivity, sales target achievement, and client retention ❆ Competencies I bring to the table ❆Service Delivery Excellence ★ Operations Management ★ Customer Centric Operations Management ★ Human Resource Management★ Contract Negotiations❆ Professional Silhouette ❆I have worked for eminent employers including Etihad Airways, National Bank of Ras Al Khamiah, and 3Global Services India. Over the years, I have leveraged strategic capabilities to manage customer-centric operations and ensure optimum service levels & quality process parameters for outsourced claims functions. My accomplishments have resulted in the execution of HR programs from scratch, and setting KPI’s, SLAs, operational costs, and project clear priorities. My work has been defined by delivering leadership to a host of process automation and resource optimization endeavors, I reduced claims, minimized cost & streamlined business operations for my clients, thereby meet long-term business needs. ❆ Forte: Innovation and Practicality ❆✔Gather customer’s requirements with a view to build stable revenue base and ensure repeat business✔Define / monitor customer service standards and process reengineering norms within quality norms ✔Lead cross-functional teams, delivering training and enforcing compliance to the firm’s rules & policiesI believe that building relationships is a crucial aspect of conducting business in today’s times, which is why I am constantly networking on the go. As such, if you wish how I can benefit your business, you can connect with me on LinkedIn or get in touch with me at: juliusajacob@outlook.com
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Senior Operations Manager (Loyalty)VernostDubai, Ae
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Senior Operations ManagerVernost Oct 2021 - PresentDubai, United Arab EmiratesStrategic client management for industry leaders such as GEMS Education and Emaar, driving loyalty program strategy, partnerships, and enhanced member experiences.Oversee impactful project deliveries focused on optimizing program functionality and mobile app enhancements.Analyze monthly program performance metrics to generate insights and formulate innovative development strategies.Implemented development strategies that improve program outcomes and client success
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Director Of Strategic Partnerships And Business DevelopmentBizx Sep 2018 - Feb 2021Dubai, United Arab EmiratesCreating strategic partnerships! The role works closely with businesses in developing strategic partnerships across the industries. My role centers arounds developing partnerships which result in creating business value while reducing cash spends on marketing initiatives, increasing new customer acquisitions and monetizing of excess inventory/stock through non-traditional channels. -
SabbaticalSabbatical Apr 2018 - Aug 2018Travelled. Read. Reflected. Learnt. -
Loyalty Operations ManagerEtihad Airways Oct 2007 - Apr 2018Abu Dhabi, United Arab EmiratesManaged end-to-end Service Operations overseeing claims, complaints, enrollments, HNI members across teams based out of Abu Dhabi, Al Ain and Mumbai. In this role, I delivered leadership to Etihad Guest, the loyalty programs division of the airlines along with the customer service department, ensuring smooth service delivery to the airline’s significantly large customer base. Contributing to the establishment of reporting and performance management models, I oversaw performance reporting and maintained staff records for the Global Contact Center of Etihad Airways while leading customer servicing improvement initiatives to achieve maximum efficiency, supported by valuable customer service procedures focused on delivering overall customer satisfaction. Moreover, I played a substantial role in Business Continuity Planning, Segregation of Duties, Incident Management, data analysis and the subsequent identification of improvement strategies resulting in customer systems implementation, project execution and ongoing service needs addressal. My endeavors were far reaching and had verifiable results, instances being the implementation of automation processes to reduce claims which led to increased accruals of miles by loyalty members, automation efforts focused on cost saving and productivity enhancement, redefinition of turnaround times with both internal & external customers and handling end-to-end contract negotiations. I established myself as a capable team builder and an organizational asset by leading the development of a 22-member servicing team within call center to support the migration between vendor to in-house center and 20-member servicing teams in the call centers at Belgrade, Serbia (2017) and Mumbai, India (2012), India to drive cost efficiencies. -
Customer Service OfficerRakbank Dec 2006 - Sep 2007Dubai, United Arab EmiratesAt National Bank of Ras Al Khaimah, my role was to deliver customer resolution to possible questions or issues that arose during the course of product selling in the retail banking and SME loans domain while delivering oversight to accurate and efficient processing, system data management and file documentation of transaction activity, along with customer information and policies. For the customers, I provided quotes, issued policies, and processed daily transactions while making sure that the Company policies and procedures were prioritized in the utmost -
Senior Customer ServiceHutchsion 3 Global Services (H3Gs) May 2005 - Nov 2006Mumbai Area, IndiaMy role at 3 Global Services was to processes requests for the company’s services, delivering pertinent information in order to acquire customers and forwarding service requests to appropriate departments. I received and responded inquiries, complaints, and requests for assistance from customers. I performed consistently to establish myself as on of the top 5 performers for 8 months continuously amongst 600+ service agents -
Service AgentZenta India Pvt. Ltd. Apr 2004 - Dec 2004Mumbai Area, IndiaStarting my career as a service agent, I handled service and sales calls for JP Morgan Chase customers while maintaining optimal customer satisfaction and handling incidents with efficiency, reporting escalations to the higher-ups as required.
Julius A Jacob Skills
Julius A Jacob Education Details
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Business Administration, Management And Operations -
Ilx International DubaiProject Management
Frequently Asked Questions about Julius A Jacob
What company does Julius A Jacob work for?
Julius A Jacob works for Vernost
What is Julius A Jacob's role at the current company?
Julius A Jacob's current role is Senior Operations Manager (Loyalty).
What is Julius A Jacob's email address?
Julius A Jacob's email address is jj****@****ihad.ae
What schools did Julius A Jacob attend?
Julius A Jacob attended Mumbai University Mumbai, Ilx International Dubai.
What skills is Julius A Jacob known for?
Julius A Jacob has skills like Airlines, Management, Aviation, Amadeus, Operations Management, Team Management, Crm, Sabre, Flights, Commercial Aviation, Ticketing, Travel Management.
Who are Julius A Jacob's colleagues?
Julius A Jacob's colleagues are Varun Mishra, Rutuja Patil, Deepak Jadhav, Sarabjit Singh Sokhi, Gaurav Kumar, Alekh Agrawal, Vinayak Agarwal.
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