• Conducting comprehensive review process to effectively manage, evaluate and resolve customer services.• Implementing visualize dashboard to formulate resolution to customers circumstances or vulnerabilities.• Leveraging advanced data analysis techniques to derive actionable insights from complex datasets, contributing to informed business decisions.• Collect, clean, and pre-process large datasets from various sources using Excel and SQL, ensuring data accuracy and integrity.

• Conducted in-depth data analysis to drive informed decision-making and improve business processes in the e-commerce sector.• Developed and maintained regular reports and dashboards to present key performance indicators (KPIs) to the management team, enabling data-driven decision-making.• Utilized statistical analysis and data mining techniques to extract insights from e-commerce data sources, including website analytics, sales databases, and customer surveys.• Collaborated with cross-functional teams, including marketing, sales, and IT, to design and analyze A/B tests, resulting in a [mention the percentage or performance improvement] increase in conversion rates and improved user experience.• Implemented customer segmentation strategies, leading to highly targeted marketing campaigns and a [mention the percentage] increase in customer engagement and sales.• Employed predictive modeling and machine learning techniques to forecast sales, inventory requirements, and customer demand, resulting in [mention specific results or achievements].• Created data visualizations using tools such as Tableau to effectively communicate data insights to stakeholders, enhancing data-driven decision-making.• Ensured data quality and integrity by identifying and resolving discrepancies and anomalies in the data, contributing to accurate analysis and reporting

• Created dashboards and gave meaningful insights for policymakers and diverse clients on datasets analysed.• Executed different data analysis tasks such as data gathering, data cleaning, manipulation, reporting and interpretation of data.• Supported the decision-making of the organisation by providing clear and concise recommendations by analysing the data and visualizing the analysed data.• Enhanced management decision-making by analysing large data sets using Advanced Excel, SQL, Power BI and Tableau and interpreting results

• Creation and update of the database on daily waste disposed at the waste management facilities across the State.• Work with Environmental stakeholders to deliver partnership projects to promote a circular economy in the State.• Preparatory reports of evaluation and budget framework using Advanced Excel, Dashboard, SQL and Power BI.• Analysing the effectiveness and efficiency of waste management services to identify improvements and savings for the government.• Developed trackers for tracking the end-to-end process of fulfilling orders.• Routine Translated various datasets into visualizations, metrics, and goals.• Delivered of assigned projects within the time, cost and quality constraints imposed and efficient manner to specification.• Mitigation of Climate Change with integrated reporting and recommended action points on the abatement of challenges of pollution within the State to the Government (in terms of the firm’s prospects, opportunities, limitations, feasible solutions, and roadmaps)

• Automated generation of environmentally commercial-focused projects based on routine inspection and investigation of sources of pollution to protect the public and environment and ensure conformance with Government Environmental guidelines.• Participate in Environmental Impact Studies (EIS) review meetings.• Develop Reports and Dashboards using appropriate visualization tools (Excel, Tableau, Power BI) to bring meaningful insight to stakeholders.• Participate in the preparation of Environmental Impact Assessment (EIA) documents and interpreting results using Advanced Excel, Dashboard, SQL and Power BI.• Review the draft and final copies of Environmental Impact Studies (EIS), Environmental Management Plan (EMP) and Environmental and Social Management Plan (ESMP) of Industrial facilities and Commercial outlets.• Enhance procedures to achieve and maintain Environmental Management Plans using a meaningful Dashboard