• Excel at customer service duties by resolving customer conflicts, managing sales transactions, and offering customer consultations in a timely and respectable manner• Provided exceptional retail sales including, but not limited to, selling phones, insurance plans, loan agreements, accessories, and repair parts for damaged devices• Mentor to team members for expertise in conflict DE-escalation and repairing customer relations• Utilized systems optimization, delivered information systems support, and gained valuable experience with the SAP Systems. Expertise is SAP Principles and skills set-Ensure customers understand all possible options and align with customer needs -Expert knowledge with all product line deployments -Exhibit skilled leadership during adversity -Mentoring Experience and facilitation experiences-Aims to develop others and collaborates with all areas of Apple retail

Support Customers with technical issues.Develop problem solving skills to create curated solutions, ownership opportunities, and exceptional experiences.Work as a team member and multi faceted technician and salesperson.Support multiple product line deployments and software integration support Engage in conflict resolution Excel in dealing with ambiguity Able to handle multiple tasks Master product knowledgeProvide exceptional experiences and support Interpersonal skills Skilled in Communication

• Worked as a preparatory chef and line cook for Norwich UniversityExhibited skills with: Time management, Food safety guidelines, industrial appliance troubleshooting and operating, process management and ordering product, heavy machinery experience, culinary service training • Completed hearth duties and managed large orders while persevering through adversity• Established a role as a mentor for team members, part time high school workers, and other high school youth while working for Sodexo Inc.