Julius Garma Email & Phone Number

San Jose, Ca

• Leverage Data Markup Standards by using HTML5/ CSS3 techniques to redesign the Business Intelligence landing page• Effectively prepare weekly Production reports from tickets issued through ServiceNow that reflect enhancements and data fixes which is presented to the Director of Strategic Marketing• Tracked all issues for reports in OBIEE and ensured timely resolution of problems, reducing response time from 24 hours to immediate• Maintain and Document business processes and functional requirements through SharePoint to track any enhancements made to reports in Brio/ OBIEE• Provide end-user technical support to resolve issues, answer questions and provide additionaltraining as needed through ServiceNow• Utilize SQL queries to validate reports that may have data mismatches from Brio to OBIE

San Leandro, Ca

• Demonstrate proficiency in telephone within a high-volume environment and able to respond rapidly and solve any upsetting concerns of customers. • Formulate a high sense of ownership and accountability within a team.• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Bachelor Of Science - Bs, Computer Science

Associate'S Degree, Computer Science

Cum Laude