Julius Junio Email & Phone Number

Ncr - National Capital Region, Philippines

Responsible for the management, planning and delivery of IT management services. Managed 22 team members on 4 teams. Services included Batch Operations, Event Management, Reporting, Wintel/Linux/DBA support, Incident and problem management. Provided technical and operational expertise in policies and procedures. Responsible for staffing, hiring, terminations, performance appraisals and promotions.

Dubai, United Arab Emirates

• Troubleshooting call logic for issues.• Maintenance & trouble shooting issue on Oracle 10g.• Creation, modification & troubleshooting of per minute and per sec charging.• Trouble shooting of network issues with system trouble-shooting tools, wire shawk etc.• Managing Sun based platform and trouble shooting if required. These servers include SCP, SDP, USMS, MPOS, USSD Gateway, STP (Cisco router) and IVR.• Verifying Change request and Fault Fixes and implementing them on the… Show more • Troubleshooting call logic for issues.• Maintenance & trouble shooting issue on Oracle 10g.• Creation, modification & troubleshooting of per minute and per sec charging.• Trouble shooting of network issues with system trouble-shooting tools, wire shawk etc.• Managing Sun based platform and trouble shooting if required. These servers include SCP, SDP, USMS, MPOS, USSD Gateway, STP (Cisco router) and IVR.• Verifying Change request and Fault Fixes and implementing them on the network .• Analyzing of SS7/SIGTRAN/SIP traces to track different problem like first call problem, call forwarding, USSD problem, MT Roam, MOC Roam Show less

Middle East

• Perform 1st level Fault Diagnosis and rectification on all systems.• Perform Fault Management by coordinating support resources, managing technical escalation to ensure fault is rectified within agreed SLA’s.• Performing Health Check for all the nodes SDP, CCN, SMP nodes on regular basis.• To ensure process compliance for IN Processes.• Operation and Trouble-shooting of switches, BSC,MSC , HLR and its concerned auxiliary units.• Hardware and software… Show more • Perform 1st level Fault Diagnosis and rectification on all systems.• Perform Fault Management by coordinating support resources, managing technical escalation to ensure fault is rectified within agreed SLA’s.• Performing Health Check for all the nodes SDP, CCN, SMP nodes on regular basis.• To ensure process compliance for IN Processes.• Operation and Trouble-shooting of switches, BSC,MSC , HLR and its concerned auxiliary units.• Hardware and software maintenance of NSS and BSS elements.• Providing technical support to regional teams for O&M support by using command handling.• Health checkups of BSC,MSC and HLR.• Monitoring of NMS(Network Management system).• Working on OSS and TeMIP application for network management operation.• Working knowledge on Telecom Platforms like Citrix XenApp, Citrix XenServer. Show less

Ncr - National Capital Region, Philippines

• Responsible for regular operations and maintenance of Globe Intelligent Networks Network Entities.• Responsible for Coordination within technical teams and Local Vendor support for customer complaint handling.• Experienced in handling tier 1 level of troubleshooting in the following charging systems which includes Nokia-Siemens Networks, LogicaCMG and various Cisco and HP servers• Responsible for Coordination with support for fault identification and rectification. Problem… Show more • Responsible for regular operations and maintenance of Globe Intelligent Networks Network Entities.• Responsible for Coordination within technical teams and Local Vendor support for customer complaint handling.• Experienced in handling tier 1 level of troubleshooting in the following charging systems which includes Nokia-Siemens Networks, LogicaCMG and various Cisco and HP servers• Responsible for Coordination with support for fault identification and rectification. Problem synthesis & reporting.• Responsible for explaining the team their objectives and contribute to manage team objectives through team work.• Maintain high Motivation level & Moral of the Team by regular team meetings & Motivational Exercises.• Performed Fault and Configuration Management Functions within the Intelligent Network Scope and ensured that the methods of procedures were reviewed before implementing to avoid unnecessary outages.• Ensures that Quality of Service is maintained after the service is launched.• Developed and enhanced scripts for efficient monitoring and troubleshooting. Show less

Philippines

Assess infrastructure on a regular basis to ensure it continues to meet necessary demands Manage daily operations of the IT department Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction Coordinate the needs of in-house IT experts and remote employees, vendors and contractors Protect customer data from outside infiltration through encryption, secure data storage and other necessary… Show more Assess infrastructure on a regular basis to ensure it continues to meet necessary demands Manage daily operations of the IT department Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction Coordinate the needs of in-house IT experts and remote employees, vendors and contractors Protect customer data from outside infiltration through encryption, secure data storage and other necessary means Assist with the installation of new hardware and software and help train employees on its use Manage and oversee departmental quotas Offer suggestions for possible upgrades and changes within the IT department Show less

Ncr - National Capital Region, Philippines

The System Engineer will be part of the analysis, design, development, testing and implementation of different solutions that the company is developing.

Bachelor Of Science - Bs, Computer Science

High School Diploma, Computer Science