Julius Mitchell Email & Phone Number

Chantilly, Va, Us

New Orleans, Louisiana, United States

Responsible for greeting our customers via phone calls, ascertain the nature of the call, resolve Level 1 issues where possible, open tickets via a ticketing system and escalate to the appropriate work groups, when necessary. Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications, and provide detailed analysis of the problemDeploy mobile devices to end users, assist with basic enterprise-level mobile device management configuration and troubleshooting. Determine if equipment is warranted and arrange appropriate resolution under warranty. Update assigned tickets and continuously coordinate necessary work. Document status updates and communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution, and verify problem resolution prior to closure of the ticket.Troubleshoot software and hardware enhancements, application deployments and infrastructure upgrades. Escalate problems to next level support if the issue cannot be resolved at Level 1.

Bachelor Of Applied Science - Basc, Computer Systems Networking And Telecommunications, Gpa: 3.45

Associate Of Science - As, Computer Technology/Computer Systems Technology, Gpa: 3.6