Julius Ouko Email and Phone Number
I am a Customer Care Representative with 5+ years of experience in resolving customer issues, improving retention by 20%, and managing high-volume inquiries both remotely and in-office. Skilled in using CRM systems and remote collaboration tools, I deliver personalized, efficient solutions that build strong client relationships.In addition to my customer service expertise, I’ve successfully managed a fast food café, streamlining operations and boosting customer reach through digital platforms. I’m committed to delivering impactful, customer-centric solutions that drive results.
Milestone Limited
View- Website:
- milestone-limited.com
- Employees:
- 1
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Customer Service RepresentativeMilestone Limited Oct 2022 - PresentManage high-volume customer inquiries through remote channels, building trust and strong relationships with clients. Deliver accurate product information and provided timely solutions to resolve customer complaints, ensuring satisfaction through follow-ups.
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FounderJakes'S Kitchen Jan 2021 - Oct 2024Founded and managed a fast food café, overseeing operations like inventory management, supplier negotiations, and customer service. Implemented remote management tools and outsourced online ordering and delivery, expanding customer reach and ensuring smooth offsite operations.
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Customer Experience RepresentativeVillage Market Jun 2022 - Oct 2022Resolved complex customer issues through research and collaboration with internal teams. Escalated cases as needed and prioritized emergency concerns to ensure prompt solutions and exceptional service. -
Office AdministratorBlast254 Events May 2020 - Feb 2021Coordinated virtual meetings using tools like Zoom and Microsoft Teams, managed digital documents via cloud storage, and implemented a digital record-keeping system to enhance organization and remote team collaboration.
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Customer Service RepresentativeSportpesa Nov 2018 - Nov 2019Nairobi, KenyaLed initiatives to improve customer retention by designing a satisfaction survey and managing remote data collection. Served as interim team leader, overseeing a team of 10+ employees and resolving escalated issues through effective communication via phone, email, and live chat. -
Counselling PsychologistMathare Hospital Jun 2016 - Aug 2016Nairobi, KenyaI provide support through assessments, therapeutic interventions, and personalized treatment plans to help individuals manage emotional and mental challenges. My focus is on fostering personal growth and well-being in a compassionate, supportive environment.
Julius Ouko Education Details
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Counseling Psychology
Frequently Asked Questions about Julius Ouko
What company does Julius Ouko work for?
Julius Ouko works for Milestone Limited
What is Julius Ouko's role at the current company?
Julius Ouko's current role is Customer Service Representative | Client Interaction Enhancement.
What schools did Julius Ouko attend?
Julius Ouko attended University Of Nairobi.
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Julius Ouko
Kisumu -
Julius Ouko
Kenya
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