•Granting/Revoking access for clients to mailboxes and distribution lists via Access Request System (ARS)• Utilized ticket system ServiceNow to prioritize client's request• Resolve user's account access issues by resetting password• Generate mailboxes, distribution lists, and security groups at client's request via PowerGui• Assign/revoke roles to clients via Role Provisioner• Achieved a total of 2,146 completed tasks

• Conduct tours of facility for prospective members seeking YMCA Membership• Exemplify meticulous facility maintenance and arrange equipment• Facilitate Fitness Assessments for members to monitor member's fitness objectives

• Exercised acquired experience to disassemble hard drives, memory, and laptop screen• Acquired certification in ACiT 2017 iOS Service and Apple Service Fundamentals in 2018• Observed technician interacting with customers and acquired insight in customer service• Repaired cracked Compaq laptop screen

• Addressed customer queries about store information and products• Facilitated various payment transactions cash, credit/dept card, check processing, and dispensed accuracy change• Replenished inventory and organize store merchandise• Streamlined sales transactions to prevent long customer wait times

• Communicated with truck drivers to update driver information in company's database• Cataloged company documents manually