Julius Willis Email & Phone Number

Atlanta, Ga, Us

Marietta, Georgia, United States

▪ Diagnosed and resolved complex technical issues, ensuring seamless operation which subsequently led to high levels of user satisfaction. ▪ Facilitated daily communications with customers, technicians, and internal departments, expertly managing and troubleshooting a wide range of business-critical equipment, including access points, time clocks, cisco and juniper switches, fiber, and specialized devices. − Primary responsibilities encompassed providing support to major clients such as Walmart/NCR, and contributing to execution of key objectives associated with the $80 million contract ▪ Addressed scope creep, change orders, and disputes, including invoice discrepancies, technical discrepancies, and client issues. ▪ Cross-trained coworkers to proficiently perform both service center and field functions, enhancing team versatility and operational efficiency.

▪ Utilized manufacturer service manuals for advanced troubleshooting, root cause analysis, and repairs, achieving high first-pass quality by coordinating with engineers for quality control, equipment prep, programming, and certification. ▪ Frequently operated in biohazard-prone environments such as hospitals, service centers, and depots, maintaining rigorous safety standards and protocols. ▪ Appointed to serve as a lead for a large-scale project involving a 400+ room hospital. Project deliverables included, − Managing on-site labor, dispatching and scheduling technicians, closing cases, and documenting deliverables − Overseeing the conversion of multiple hospital wings (40 rooms each) within 10 days, installing an average of 8 items per room and ensuring timely completion and supply availability ▪ Provided direction during a major initiative for Ascension Healthcare in Michigan, guiding a team of 6 that converted over 1300 rooms which included running and certifying Ethernet cables, conducting final tests with engineers, and training staff on new equipment. ▪ Led the setup of high-performance voice and data networks for medical equipment, overseeing cable installation and testing to ensure superior connectivity and reliability.

▪ Installed, operated, and maintained voice and data communication systems, ensuring 24/7/365 availability through an on-call rotation. ▪ Planned and executed network and satellite installations by analyzing customer orders, plans, manuals, and technical specifications. ▪ Established robust voice and data networks by installing and configuring telecommunications equipment, running and terminating cables, and ensuring adherence to industry standards. ▪ Coordinated and implemented network infrastructure migrations for 80+ retail stores, including Starbucks and CVS, across the US with 100% travel. ▪ Assisted with implementing contingency strategies that succeeded at offsetting various operational and staffing headwinds throughout the COVID19 pandemic.

▪ Played a pivotal role in providing high-quality technical assistance to users of Fiserv’s technology products and services. ▪ Configured and installed Clover credit card processing, Point of Sale systems for small business owners, managing 10-12 accounts annually and completing over 250 installations per year. − Notable clients included Jimmy Buffett's "Margaritaville," numerous doctors' offices, law firms, and high-value clients with annual revenues exceeding $1 million

▪ Conducted comprehensive site surveys to determine optimal positioning for DirecTV satellite installations, ensuring peak connectivity and performance, with an average of 40 installations per day. ▪ Diagnosed, restored, and upgraded satellite TV components, consistently checking systems for correct functionality and enhancing overall performance.

▪ Ensured the integrity and reliability of communication information systems for over 500 users during role tenure, maintaining both secure and nonsecure networks across a multinational user population, and promptly addressing rapid notifications and VIP issues. ▪ Managed four TDMS VSAT remote sites with 1.8/2.4m antennas and IDirect modems, continuously monitoring network and satellite performance to provide exceptional customer support as needed.

▪ Managed and provided wireless, wired, VoIP, VPN, and LAN solutions, engineering innovative solutions to address unique challenges. ▪ Installed, operated, and maintained X, C, and KU Flyaway Tri-band Satellite Terminal uplinks, ensuring reliable base communication for over 5k customers in both the Army and Air Force.

▪ Assisted with developing communication plans to support military missions, operations, and exercises while stationed in Okinawa, Japan and Camp Lejeune in Jacksonville, NC. ▪ Served as the Section Chief for 75 Marines, ensuring operational readiness as well as the maintenance of communication equipment valued at over $50 million. ▪ Provided secure and non-secure communication solutions as Lead Technician while supporting critical missions such as Operations Enduring Freedom and Iraqi Freedom.

Bachelor'S Of Science Information Technology, Internetworking Tech And Cyber Security

Associate Of Arts And Sciences (Aas), Information Technology, 3.6 Gpa

Activities and Societies: Cisco Networking Academy Completed