▪ Diagnosed and resolved complex technical issues, ensuring seamless operation which subsequently led to high levels of user satisfaction. ▪ Facilitated daily communications with customers, technicians, and internal departments, expertly managing and troubleshooting a wide range of business-critical equipment, including access points, time clocks, cisco and juniper switches, fiber, and specialized devices. − Primary responsibilities encompassed providing support to major clients such as Walmart/NCR, and contributing to execution of key objectives associated with the $80 million contract ▪ Addressed scope creep, change orders, and disputes, including invoice discrepancies, technical discrepancies, and client issues. ▪ Cross-trained coworkers to proficiently perform both service center and field functions, enhancing team versatility and operational efficiency.

▪ Utilized manufacturer service manuals for advanced troubleshooting, root cause analysis, and repairs, achieving high first-pass quality by coordinating with engineers for quality control, equipment prep, programming, and certification. ▪ Frequently operated in biohazard-prone environments such as hospitals, service centers, and depots, maintaining rigorous safety standards and protocols. ▪ Appointed to serve as a lead for a large-scale project involving a 400+ room hospital. Project deliverables included, − Managing on-site labor, dispatching and scheduling technicians, closing cases, and documenting deliverables − Overseeing the conversion of multiple hospital wings (40 rooms each) within 10 days, installing an average of 8 items per room and ensuring timely completion and supply availability ▪ Provided direction during a major initiative for Ascension Healthcare in Michigan, guiding a team of 6 that converted over 1300 rooms which included running and certifying Ethernet cables, conducting final tests with engineers, and training staff on new equipment. ▪ Led the setup of high-performance voice and data networks for medical equipment, overseeing cable installation and testing to ensure superior connectivity and reliability.

▪ Installed, operated, and maintained voice and data communication systems, ensuring 24/7/365 availability through an on-call rotation. ▪ Planned and executed network and satellite installations by analyzing customer orders, plans, manuals, and technical specifications. ▪ Established robust voice and data networks by installing and configuring telecommunications equipment, running and terminating cables, and ensuring adherence to industry standards. ▪ Coordinated and implemented network infrastructure migrations for 80+ retail stores, including Starbucks and CVS, across the US with 100% travel. ▪ Assisted with implementing contingency strategies that succeeded at offsetting various operational and staffing headwinds throughout the COVID19 pandemic.

▪ Played a pivotal role in providing high-quality technical assistance to users of Fiserv’s technology products and services. ▪ Configured and installed Clover credit card processing, Point of Sale systems for small business owners, managing 10-12 accounts annually and completing over 250 installations per year. − Notable clients included Jimmy Buffett's "Margaritaville," numerous doctors' offices, law firms, and high-value clients with annual revenues exceeding $1 million

▪ Conducted comprehensive site surveys to determine optimal positioning for DirecTV satellite installations, ensuring peak connectivity and performance, with an average of 40 installations per day. ▪ Diagnosed, restored, and upgraded satellite TV components, consistently checking systems for correct functionality and enhancing overall performance.

▪ Ensured the integrity and reliability of communication information systems for over 500 users during role tenure, maintaining both secure and nonsecure networks across a multinational user population, and promptly addressing rapid notifications and VIP issues. ▪ Managed four TDMS VSAT remote sites with 1.8/2.4m antennas and IDirect modems, continuously monitoring network and satellite performance to provide exceptional customer support as needed.

▪ Managed and provided wireless, wired, VoIP, VPN, and LAN solutions, engineering innovative solutions to address unique challenges. ▪ Installed, operated, and maintained X, C, and KU Flyaway Tri-band Satellite Terminal uplinks, ensuring reliable base communication for over 5k customers in both the Army and Air Force.

▪ Assisted with developing communication plans to support military missions, operations, and exercises while stationed in Okinawa, Japan and Camp Lejeune in Jacksonville, NC. ▪ Served as the Section Chief for 75 Marines, ensuring operational readiness as well as the maintenance of communication equipment valued at over $50 million. ▪ Provided secure and non-secure communication solutions as Lead Technician while supporting critical missions such as Operations Enduring Freedom and Iraqi Freedom.