Caitlin Julius Email & Phone Number

Braintree, Massachusetts, United States

Watertown, New York, United States

Provided day-to-day leadership and direction to a team of customer care representatives.Collaborated with other departments such as sales, marketing, finance, IT, to align processes acrossteams.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Supported customers to maintain positive relationships throughout and following sales processes.Resolved escalated customer complaints in a timely manner.

Watertown, New York, United States

Arranged items in favorable positions and areas of store to attract customers and optimize sales.Communicated and coordinated planogram execution with store management.Built product displays and placed appropriate signage for merchandise.Inspected merchandise for wear or defects, disposing of damaged items.Ensured that all merchandise was correctly priced and tagged according to established standards.

Watertown, New York, United States

Processed transactions using a point-of-sale system.Upsold additional items based on customer interests and needs.Restocked shelves as needed to ensure sufficient inventory levels.Maintained cleanliness of store environment including floors, windows, displays.Provided accurate information about products, prices and services.

Braintree, Massachusetts, United States

Maintained the paint counter and aisles on a daily basisOffered color matching expertise and paint product selection adviceOrganized special displays to promote new lines of paints or seasonal collections.Assisted in the training and development of peersEstablished personal connections with customers, exceeding customer service expectationsInformed customers about current promotional offers on paint products.

United States

Collaborated with the property management team to effectively handle all inquiries and requests frommilitary families.Coordinated move-ins and move-outs as well as ensuring compliance with community standards.Organized and managed various community programs targeting education, socialization, and preventionConducted home visits to assess resident's living conditions and identify potential service opportunities.

Newton Highlands, Massachusetts

Showed and leased apartments to future residents with a high degree of customer service, whilemeeting monthly lease quotasProvided the maximum level of service to the residentsAssisted in community advertising preparation by creating flyers and posting on social media platformsRegularly exceeded monthly lease quotas by upwards of 20%Maintained occupancy of 95% or higher throughout employmentGenerated over 200 leases for AvalonBay Communities.

Greater Boston Area

Maximized office productivity through proficient use of appropriate software applications.Researched and developed resources that create timely and efficient workflow.Formulated procedures for systematic retention, protection, retrieval, transfer, and disposal of records.Reviewed clerical and personnel records to ensure completeness, accuracy, and timeliness.Prepared activities reports for guidance of management.Maintained contact with customers and outside vendors.

Greater Boston Area

Assisted customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise.Responded to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Maintained orders through the system, created folders for new customers, followed up with customers to provide the best service and maintain relationships. Cut Levolor blinds/shades during store hours on the Levolor machine to custom sizes for customers.

Greater Boston Area

Arranged items on store racks and shelvesEnsured accurate pricingHelped shoppers locate merchandiseCleaned the store by department assigned for the dayHandled customer inquiries regarding Marshall's goods and servicesRang items out for customers on register

Liberal Arts And Sciences, General Studies And Humanities

High School Diploma, Graphic Communications