2022: MDR - established tech files, conducted conformity assessment, secured market access2022: MDR - built a QMS ISO 13485 replacing ISO 90012022: MDR - additional roles as Regulatory Affairs Manager, Risk Manager, PRRC2020: MDR - improved Master Data Management, optimized export processes2020: MDR - established an in-house service center for alternating pressure systems (medical devices)2020: MDR - Project sandboxing2019: MDR - kick-off growth strategy on logistics 2019: Kick-off growth strategy alternating pressure systems (medical devices)2018: CMS - built 600+ webpages (knowledge management)2018: VoIP - project management, carrier, integrator, hard- and software, education

2017: introduced Kaizen-Board2017: certified QMS ISO 9001:20152017: rebuilt QMS as a leadership tool2016: graduated as Eidg. Dipl. Qualitätsmanager NDS HF2016: outsourced call center (withdrawn)2015: upgraded print infrastructure (documents and product labeling)2014: introduced electronic mailings (newsletter)2014: deployed tablets for the sales team2014: introduced CRM (communication, process, education)2013: built a Document Management System2012: introduced Google Workspace2012: upgraded IT workstations2011: reorganized sales docs (digital printing, stock, PDF)2011: reorganized alternating pressure systems (sale, rent, maintenance, and repair)2010: digitized customs declarations (e-dec)2010: responsible for foreign affairs and customs2010: achieved customs status as “Approved Exporter”2009: reevaluated and optimized logistics partners2009: optimized import process

- Led a team of 8- Key account management- Project management (customer projects)- Sales, tender, negotiate with forwarding agents

- led a team of 4 (ad interim)- call center, internal mail, paper archive- internal auditor ISO 9001 (initial certification)- project management logistics, print center, sustainability, partly outsourced call center

- substitute for team leader- call center, receptionist- internal mail

- consulting and sales: eBusiness, logistics, customer automation- claims settlement- reporting

- led a team of 3 (german and french speaking)- deployed shipping hard- and software - customer education and support

- deployed shipping hard- and software- customer education and support

- handling import operations- contact person for customers, partners, customs agents, and freight forwarders- billing, post calculation, claims settlement

- handling import operations

- warehouse logistics- accounting- internal mail and call center- customs- import and export DE, NL- fish logistics