Juliuse Williams Email & Phone Number

Addison, Tx, Us

United States

Addison, Texas, United States

Annuity New Business & Issued Policies / Floor & Phone Support - Properly identify individual account situations, and provide appropriate resolution.- Follow Company confidentiality and security policies and procedures.- Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.- Provide accurate appropriate information in response to CEC Reps questions with assisting Agents and Policy Owners.

Addison, Texas, United States

Agent Services / Hybrid Escalations for Life Policies- Identifying and handling client complaints and escalated calls.- Handle high volumes of incoming calls with urgency and care.- Ability to problem solve and identify solutions.- Ability to navigate multiple screens and computer programs during each interaction.- Ability to build rapport with customer using call handle techniques.- Cross trained on multiple skills.- Understands customer service and demonstrates care for internal and external customer service.- Exemplary customer service (internal & external) - Ability to identify trends and propose solutions.- Uses email, phones, and mail to communicate with external customers.

Addison, Texas, United States

Life New Business and Issued PoliciesWork directly with our customers across America to ensure they have a positive experience in understanding their life policy with National Life Group. Empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. Ultimately, I am active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Dallas, Texas, United States

- Monitor all B2B & B2C components and ensure compliance to quality regulations and maintain effective relationships with clients. - Recognized for having an outstanding safety, quality, and productivity record while working as a seasonal associate then converted to a full time Amazon employee. - Follow the standard checklist for a smooth and efficient flow of work. - Coordinate with team members and ensure achievement of all team objectives and goals. - Measurement of quality & inventory transaction integrity while providing feedback to the operations. - Perform detailed analysis on behaviors and processes impacting inventory integrity. - Provide support for management by taking on problem-solve duties and responsibilities. - Perform cycle-counting and related analysis/research to understand and correct any variances in our inventory.

Irving, Tx

-Predicts contact center volume and staffing needs through the use of historical data bases, trends and predicted events. Subsequently analyzes the results of those forecasts to ensure improved processes and staffing requirements. -Responsible for data compilation, assessment and reporting from data systems to support operations management with accurate. Assist with assessment of performance against objectives and goals, using a variety of analytical techniques and tools. -Works collaboratively with implementation teams to ensure process design meets performance objectives.-Identifies outlier performance, research and suggests root causes to ensure performance standards are met. Brings information proactively to the attention of management. -Develops and maintain a strong business relationship with internal business partners, including all levels of management, senior leaders, service chiefs and other data users. -Complies and monitor trends according to service level agreement metrics on a daily, weekly, and monthly basis. By checking availability, scheduling adherence, forecast and contact quality. -Assessing problems and issues with IT equipment. -Make appropriate routing adjustments to optimize the customer experience while maintaining service levels. -Use business knowledge, innovative thinking and sounding judgment in the solution of problems or the pursuit of business opportunities-Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals..-Builds rapport with all kinds of individuals inside and outside the organization.

Irving, Texas

- Developed, trained and coached new staff on key skill sets to ensure high quality standards.- Providing leadership and guidance to new hire staff.- Monitored employee productivity and providing constructive feedback and coaching.- Monitored agents' scorecards for daily performance evaluations.- Identified performance issues, developed resolutions, and set SMART agent goals.- Coached team members to enhance product sales and service.- Strong attention to detail, time management and decision-making skills. Provided written and verbal status reports to senior call center leadership.- Trained, coached and mentored new momentum coaches- Utilizing the STAR (Situation. Task. Action. Result) method of coaching. - Skillfully handled agent and customer escalations.

Irving, Texas

-Handles incoming calls from customers regarding subscriptionstatus, renewal and cancellation with an objective to maximizesubscriber retention.- Utilizes tools, logic, reasonings and resources on every call toidentify and resolve issues .- Identifies and assesses customer’s needs based on interactions.- Vehicle Test Associate after hours support for FCA from July 29 -September 9. Submitted daily / weekly reports (Excel).

Dallas, Texas

P.R.N- Accurately complete all administrative duties relating to dance classes (i.e. time sheets, late pick up, etc). - Take on special assignments which pertain to the goals and objectives of the dance program. - Enforce Dynasty Dance Academy & school district rules and policies by maintaining constant surveillance of class participants. - Choreograph one dance per class for end-of-year recitals. - Record and maintain attendance record​s.

Richardson, Texas, United States

- Manage a team of approx. 12 Customer Service Representatives and ensure that all key metrics of performance as per the client SLA's are met and exceeded. - Provided training to a new and current team members. - Institute creative rewards & recognition activities for enhancing team performance and motivation. - Establish action plans for improvement. - Manage call and email escalations.

Lewisville, Tx

- Posts customer payments by recording cash, checks, and credit card transactions. - Posts revenues by verifying and entering transactions form lock box and local deposits. - Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department. - Complete all assigned data entry requests/tasks within required time frames while maintaining a high level of quality.

Irving, Tx

- Direct daily operations, supervise group exercise and training teams, coordinate childcare staff and oversee scheduling. - Build and maintain customer satisfaction through efforts like SilverSneakers, a program designed to promote fitness among senior citizens. - Manage staff levels, wages, hours, contract labor to revenues. - Manage relationships with new and existing key operations vendors. - Perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data.

Dallas, Tx

- Responsible for daily, weekly, and monthly account activities including timely and accurate accounts payable, accounts receivable, payroll, bank reconciliation of all corporate accounts, cash receipts, disbursements, invoicing, and preparation of daily bank deposits - Create and maintain highly effective organization and filing system, resulting in easy access to critical information to streamline office functionality. - Communicated all information via email, in-person and over the phone to client and vendors. - Quickly and effectively solved customer challenges.