Julius Jamaal Mclean Email & Phone Number

Miami-Fort Lauderdale Area

Remote

Remote

Miami-Fort Lauderdale Area

Providing excellent customer service while handling a large volume of technical support requests via live chat, email, and phones.Resetting passwords, merging accounts, and helping customers navigate the website.Recording all customer interactions and logging calls in help desk software. Having an awareness of research/education protocol and practices.Maintaining an awareness of a vast library of courses that is constantly expanding.Initiating consultations, via phone or email, and conducting those consultations over the phone as part of an account management program to provide them with information on the website, make sure that they are using all the tools available to them on the website, and to make recommendations for additions or changes to their current institutional setup.Testing the new website features that are in development prior to them going live on the website.Setting up courses and other services for new client institutions on the website. Creating custom course modules using HTML code.Sending out sales and marketing emails to customers.Handling tickets/cases related to Continuing Education and Accreditation.Having and maintaining knowledge of course content, course pricing, and the standard operating procedures of different departments within the company to perform consultations with customers.

Miami/Fort Lauderdale Area

Providing excellent customer service while handling a large volume of technical support requests via live chat, email, and phones.Resetting passwords, merging accounts, and helping customers navigate the website.Recording all customer interactions and logging calls in help desk software. Having an awareness of research/education protocol and practices.Maintaining an awareness of a vast library of courses that is constantly expanding.Testing the new website features that are in development prior to them going live on the website.Handling tickets/cases related to Continuing Education and Accreditation.Having and maintaining knowledge of course content, course pricing, and the standard operating procedures of different departments within the company to perform consultations with customers.

Homestead, Fl

•Qualifying the customer through listening and questioning. •Using product knowledge to help customers make an informed decision based on their needs and wants.

Florida City, Fl

•Accepting guest payments and recording them with absolute accuracy.•Stocking and pricing items.

Cutler Bay, Fl

•Applying innovative problem solving techniques in order to sufficiently test mobile devices for issues in Software Flashing, Internal Handset Forensics, Data Erasure, Content Validation, and Process Services and analytically develop solutions.•Using forward thinking to tackle challenges in reverse engineering, hardware interfacing, and processes and introduce creative methods of software development for mobile devices.

Coral Gables, Fl

•Troubleshooting and repairing a wide variety of hardware devices while also solving software problems for employees in the College of Arts and Sciences. •Effectively communicating with College of Arts and Sciences employees to clearly identify their problems.

Coral Gables, Fl

•Assisting computer lab users with troubleshooting and other problems.•Monitoring and performing maintenance to the computer labs.

Coral Gables, Fl

•Using the Visual Basic programming language to assist in software testing and development to improve the performance of different applications and programs that were pivotal to the daily operations and the success of the University of Miami.•Helping troubleshoot hardware and software problems on the phone and in person.

Education record

Education record