•Prepare estimation on scope, budget, timeframe, and quantity of resources required to implement project, develop project plan/budget incorporating project variables.•Continuous training, handholding of country teams on business case & value proposition development for digital channels, piloting, monitoring & documenting lessons learned from implementation of digital projects.•Manage relationships with 3rd parties such as FinTech’s, developers.•Work with portfolio countries to implement their digital strategies & action plans to achieve overall business objectives of increasing outreach, delivering superior customer experience & increasing organizational efficiency.•Develop the business case, value proposition, cost- benefit analysis, business requirements analysis, project implementation plans, and implement change management activities to maximize the impact of digital projects on business and customers.•Support in-country digital transformation managers to manage and track the implementation of digital projects to ensure project objectives are achieved in an effective, efficient, and timely manner.•Act as a Single Point of Contact [SPOC] for appointed project and manage workstreams.•Manage business stakeholders’, partners expectations & manage vendors and 3rd party delivery resources and ensuring they deliver their respective responsibilities and tasks.•Provide Delivery Lifecycle Management [SDLC] including Scope-Estimation-Resourcing-Budgeting.Initiation-Analysis-Design-Development-Testing-Guides-Training-Support and Lessons Learned.•Engage Product Owner,Business/Product/Process Analyst, UX/UI Designer, Software Developers, Infrastructure and QA/Testers to act as one orchestrated product delivery team.•Investigate complex issues, execute root cause analysis, establish a fix solution and push it through required steps as required.•Prepare & orchestrate execution of Unit tests, SIT tests, CX/UX/UI test, UAT tests, Integration tests, (pre-Go-Live) tests.

• Managing Card System-Supporting card system switch and escalating issues for necessary support required.• Bmobile (Mobile Banking) support-User profile management, Creation of new users on modefin system, Reversal and analysis of failed transactions. • Internet Banking (BOA Web) handling users requests both front and backend,• identifying up and downtime of the system, resolving problems encountered by users of the platform. Formulating an escalation matrix in escalating persistent issues to vendors for quick support.• Management oversight for the Banks Digital Channels (ATM, Mobile Banking, Internet• Banking BOA Web) to ensure projects, incidents, problems, service requests and• escalations are dealt with according to defined set of policies, processes, procedures and SLA's• Ensure speedy closure of the issues and problems assigned to the team with pro-active• prioritization and feedback.• Plan and put into action long-range solutions for resolving recurring difficulties with• minimum user disruption - educate users to resolve simple recurring problems• themselves.• Participating in implementation/upgrade (projects) of Digital Channels. Ensuring that systems are designed and configured as per the requirements of the users as well as conceptualizing and providing the best approach to achieve or automate business requirements from the users.• Providing test systems for User Acceptance Testing (UAT) and ensuring that functions/features are tested before being put on the live system, develop and maintain documentation on system configuration or setup and also provide resources/assist in user training.• Risk mapping of Banking Digital Products-Internet Banking, Cards and Mobile Banking (USSD & Mobile App)• Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.

• Process transactions as per documented procedures• Receive and process inward clearing cheques as per documented procedures• Receive, process customer instructions as per laid down SLA’s and documented• procedures.• Perform timely ordering, reconciliation and destruction of ATM cards, Pin• mailers,cheque books as per procedures• Adhering to technical guidelines on outward clearing cheques collected and processed• by branch.• Handling or escalating customer queries in a timely manner.• Issue and reconcile Bankers cheques• Contributing to financial growth of the bank through cross-selling of bank products• Contributing to Branch Audit rating by consistently performing tasks as per• documented procedures and the business rules as applicable• Capturing of customer signatures for new accounts as per procedure

• Developing web applications using different technologies and methodologies based on the specification and the ease of the system in providing the solution• Designing the front end and logically structuring the back end and implementing required solution to the end users• Training and setting up the system environment of the end users on fully functional implemented systems• Conducting trainings and workshops, ICT community outreach and research analysis

• Data communication using the internet and intranet & helpdesk support• Hardware installation, repair and maintenance of I.T equipment’s.• Operating system and software application installation• Network design, documentation, installation, configuration and troubleshooting.• Developed a fully functional web application using PHP & Yii framework