Julius Šaltis Email & Phone Number

Vilniaus, Lithuania

- Collaboration between internal IT functions and service users to ensure smooth operation of services;- Budgeting and financial control for the services in scope;- Suggesting and driving service improvement initiatives and activities; Business demand evaluation for services;- Service contract & software contract negotiations and ownership;- KPI and SLA negotiations with External Vendors;- Ensuring service levels, service LCM activities and quality levels for the services delivered by third party suppliers are met; - Handling stakeholder escalations for the services in scope;- Participating in projects for system implementations where supplier relationship is transferred to IT function;- Handling smaller in-department system update/transformation projects.Service scope (Delivered by 3rd party suppliers): - SharePoint- Facility applications - Telephony- Cowi.com - CV & Reference system- Digital Asset Management system- Business process modeling tool- Mobile app for field observations

Vilniaus, Lithuania

Product Owner / Service delivery manager for the Workplace team @SEB Global Services10+ Countries, 15000+ Employees- Managing services delivered via third party suppliers:1. End user hardware portfolio and supply;2. Print as a service;3. Software asset management;4. Windows 10 platform;- Service contract & software contract ownership- Financials & Budgeting- Escalation handling- End user communicationAgile working environment based on SAFe framework.

Lithuania

Senior Engineer, Digital Workplace, IT Automation & Quality

Vinius, Lithuania

Managing and developing IT On-Site support team in Lithuania, Latvia, Estonia;Local Management point of contact for technology related questions, policies and processes;Team KPI’s review and reporting;Recruitment;Vendor management including running new technology tenders and reviewing vendor SLA;Technology budget planning and control;Participation in company wide and local technology projects;Local implementation and communication of company group IT policies