Providing support to businesses in various capacities. Services include business system improvement, system implementation, ICT system reviews, financial management review, cost modelling, recruitment coordination, general business administration efficiency and other services as required

Program - PNG-Australia Transport Sector Support Program (TSSP) managed by GHD and funded by Australian AidShort-term role to ensure the TSSP continues to operate smoothly during the change of managing contractor. Provided guidance and assistance in all operational areas including Finance, Operations and ICT.

Program - PNG-Australia Transport Sector Support Program (TSSP) managed by SMEC and funded by Australian AidShort-term role to ensure the TSSP continues to operate smoothly during a period of staff change. Duties covering those positions in transition include Deputy Team leader, Program Recruitment and Procurement Manager, Finance Manager. Also undertake recruitment, induction and training of new staff as required.

Program - PNG-Australia Transport Sector Support Program (TSSP) managed by SMEC and funded by Australian AidA short-term role aimed at improving the delivery of the TSSP across all three components by designing and refining the systems that facilitate the program by looking at both existing and proposed systems with particular emphasis on the proposed Financial Management Information System (FMIS)Also analysing other TSSP IT systems and processes with a view of finding ways to improve and enhance those systems and to create synergies between the different information management areas.

Oversee the provision of the APTC Infrastructure across multiple sites in 5 countries including properties (both facilities and equipment) and information and communication technologies• Oversee the provision of comprehensive facilities and maintenance plans, motor vehicle fleet management, information and communications technology (ICT), and management information system (MIS) support for APTC.• Drive and implement ongoing business improvement including transforming business systems, infrastructure, processes and technology into an integrated platform that meets organisational and business management requirements. The role is responsible and accountable for providing ICT management systems and services to enable APTC to meet its strategic and operational objectives.• Recruitment and selection of ICT and facility staff across the 5 country locations; prepare probation reports and conduct annual performance management plans. Management of 7 direct reports and a further 3 indirect reports. Familiar with HR / Employment Acts across all locations.• Management of annual budget including ICT, maintenance, assets and procurement. Valued at AUD$1.2 million average per annum.• Manage special projects including relocations and major infrastructure development.

Project management and implementation of the college Education Management Information System (EMIS) and management of the ICT infrastructure and systems. • Co-ordinated the review and documentation of the existing Management Information System (MIS) utilised by the APTC and created a data and information repository as the key EMIS reference system• Coordinated input from necessary staff and external stakeholders to ensure user friendliness, accessibility and regulatory compliance are achieved.• Prepared briefing papers and relevant reports to inform the APTC Leadership Team and Board members regarding status of implementation and to seek approval where required• Contract managed the services provided by software supplier and developer (Eclipse Computing)• Chaired the project control group and any working committees focused on EMIS relating to APTC.• Provided specialist knowledge relating to ICT with key internal and external stakeholders to maintain existing systems and ICT infrastructure and led the design and implementation of new systems infrastructure to support corporate, student service and delivery requirements.• Provided advice to the leadership team on ICT planning• Developed and implemented ICT policies (including data management) and strategic plan• Supervised the ICT staff in Fiji and remotely across all campus countries• Focus on business continuity ensuring integrated ICT operations including security aspects of the IT system and timely backups of APTC data• Undertaken regular research initiatives (testing and evaluating) to support recommendations for new technology, hardware, software and network systems to ensure effective and up to date operation of ICT systems for APTC• Negotiated with service contractors for the supply and support of ICT infrastructure and ensure appropriate service level agreements are in place and met

• Established Head Office facility for 14 Australian based project staff including installation of furniture, APTC data and mail servers, desktop and laptop computers, access to Sunshine Coast Institute of TAFE network, PABX phone system, conference room equipment and kitchen facilities. Also the on-going management of facility resources to ensure the work environment is suitable for current situations.• Managed the operation of a help desk style service for over 50 APTC staff in all areas of information technology via e-mail, Skype and phone.• Provided training to all new staff in the use of the APTC computer systems including custom setup of either a desktop pc or laptop for their use. Also liaised with the co-ordination office to setup and maintain APTC e-mail addresses for all staff.• Maintained all computers including servers via co-ordination of contracted and in-house support to ensure updates, backups and system security are maintained.• Managed procurement of goods for the Australian office and assisted in-country offices in the procurement of trainer resources when not available in-country. Where high value purchases are required conduct tenders and quotation processes in adherence to Commonwealth and State Purchasing Policy.• Provided support and advice in relation to financial transactions and budget submissions to Project Director, Corporate Services Manager and Senior Finance Officer.• Submitted briefs and reports to Corporate Services Manager, Project Director and Institute Director where required for procurement of goods, financial and human resources matter and information technology resources.

Co-ordination of all financials for the Furniture Services department including creation of a tracking system and reconciliation of all transactions.• Established recording system to track expenditure and revenue on a room per room basis across 30 plus hotels and resorts across Australia encompassing over 6000 rooms• Communication daily with customers, suppliers, building managers and head office staff to co-ordinate financial transactions of furniture services• Completed reconciliation of financial records for above

Responsible for Institute call centre operations and client service counters across 6 campuses. Setup of call centre at commencement of this position including human and physical resources for go-live on the 28th November 2005. Also Institute ISAS (Institute Student Administration System) Manager and established central data entry for the system to reduce error rates which influence departmental financial penalties imposed on the Institute.Provided leadership in establishing the Customer Service Call Centre Operation for SC TAFE where I researched the design and layout of an effective centre, evaluated software and telephone systems to use and purchase, supervised site establishment, recruited and trained the staff of 8 to operate the centre. A program of ongoing monitoring aims to improve the information style and flow from Faculties to the Centre to attain and maintain a quality “one stop shop”.

Responsible for resource management of staff, facilities and enrolments for the School of Commerce. Co-ordinated teacher planning processes and educated staff in the understanding of financial options and constraints on effective teaching delivery processes.