Solid experience in data analysis, leadership and project management for renowned clients.Specialization in SQL queries, dashboard development and documentation and project structuring.Experience in integrating and using APIs from relevant platforms.Proactivity in problem solving and excellent communication skills.Commitment to driving the success of projects and contributing to the growth of the team and the organization.

I was leader of a team of 10 analysts supporting customers of an internet provider, managing the external technical agenda and guiding the team in resolving service orders. I monitored critical alarms, focusing on identifying and solving internal and external problems. I used Microsoft Excel and Power BI to optimize team performance and improve customer service, resulting in a reduction in complaints. My skills included leadership and team management, data analysis and reporting, problem and conflict resolution, technical support and Help Desk, as well as strategic and project planning, with a strong emphasis on effective interpersonal communication.

No atendimento ao cliente, atuei diretamente na resolução de problemas relacionados à configuração dos roteadores. Quando os clientes reportavam falhas de conexão ou baixa performance, eu oferecia suporte técnico remoto, ajudando na reconfiguração dos equipamentos e solucionando os problemas de conectividade. Minha atuação foi essencial para evitar futuras reclamações, garantindo que os roteadores operassem de forma eficiente e satisfatória para os clientes.

I worked as an Office Service Operative at Emerald Facility Services for 8 months while on exchange in Ireland. Although not in the IT area, this experience was enriching for the development of my soft skills, as I had the opportunity to meet people from different countries and experience some of the best experiences of my life.

As Pedagogical Coordinator at UniCesumar, I led and planned activities together with the pedagogical-administrative team to meet the needs of the academic context. I worked closely with teachers to identify and resolve students' learning difficulties, developing a survey and monitoring cases and referring them to specialized care.