With a 15-year tenure at HSBC, my role has evolved to encompass Learning and Training Governance, with a focus on nurturing talent, enhancing employee learning and development. My mission is to inspire joy and motivation in the workplace, recognizing the often-unseen value of individuals' contributions.At the heart of my work is the development and delivery of process and behavioural trainings. I manage Talent Programmes, create engaging content, such as the newsletter and videos that keeps our team motivated, connected and informed. We've navigated transitions, like the shift to remote work, with agility—developing resources that empower our global teams to thrive in dynamic environments.
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Learning Enabler - Governance And Administration Manager | Capability DevelopmentHsbc Nov 2022 - Sep 2024Federal Territory Of Kuala Lumpur, Malaysia• Developed Management Information (MI) for 100% visibility of Learning KPIs and KRIs for Global Executive Committee and Operations, impacting 8000 employees across 7 regions.• Managed Leadership, Talent, and Women Development Programmes for 1000 high potential leaders over four years.• Created and circulated Monthly Calendar to ensure productive training delivery and engagement of 14 Global Trainers across 5 Regions. -
Training Manager - Capability DevelopmentHsbc Jun 2017 - Nov 2022Malaysia And Philippines• Conducted Onboarding and Induction sessions for new hires at HSBC, ensuring a smooth transition into the company.• Developed and delivered Behavioural and Soft Skills courses, including Client Servicing Excellence and Risk Culture in the Workplace.• Managed the Talent Programme for Senior Leaders, Managers, Team leaders, and Associates, enhancing leadership capabilities across the organization.
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Kyc TrainerHsbc Jan 2017 - Sep 2017PhilippinesLed the development of an onboarding procedure and conducted a train-the-trainer program for the KYC department at HSBC.• Identified key roles and skills needed for effective training.• Led Onboarding and Induction sessions for new hires, ensuring a seamless transition into the company.* Run upskilling sessions for nee procedure roll-out
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Jullienne Mitchell Santos Clssyb Education Details
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Siena College Quezon CityMass Communication/Media Studies
Frequently Asked Questions about Jullienne Mitchell Santos Clssyb
What is Jullienne Mitchell Santos Clssyb's role at the current company?
Jullienne Mitchell Santos Clssyb's current role is A passionate, authentic learning enabler and advocate for letting every employee know their value at work so we would never feel like we have worked at all..
What schools did Jullienne Mitchell Santos Clssyb attend?
Jullienne Mitchell Santos Clssyb attended Siena College Quezon City.
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