Jullisa Romani Email & Phone Number

Los Angeles, Ca, Us

Carlsbad, California, United States

Remote

- Ensure that the traffic going through the Ezoic Platform is high quality, the content is original and that fraud is minimal- Ensure that all publishers that use our ad products comply with our own policies and Google policy- Ensure that all content that uses our platform is original and does not violate the law or the copyrights of another- Assist sales and publisher success teams with communicating platform quality best practices and violations- Identify, track and resolve… Show more - Ensure that the traffic going through the Ezoic Platform is high quality, the content is original and that fraud is minimal- Ensure that all publishers that use our ad products comply with our own policies and Google policy- Ensure that all content that uses our platform is original and does not violate the law or the copyrights of another- Assist sales and publisher success teams with communicating platform quality best practices and violations- Identify, track and resolve policy violations Show less

Remote

To support publisher queries regarding issues with Ezoic's site speed product "Leap" and collating and sending feedback to improve the tool.Accountabilities Include:- Responding to customer queries in our ticketing system that pertain to their site speed performance and our new site speed tool Leap (https://www.ezoic.com/products/leap/)- Liaising with the site speed technical team and site speed contractors for more deep-dive related issues with Leap tool- Using Slack… Show more To support publisher queries regarding issues with Ezoic's site speed product "Leap" and collating and sending feedback to improve the tool.Accountabilities Include:- Responding to customer queries in our ticketing system that pertain to their site speed performance and our new site speed tool Leap (https://www.ezoic.com/products/leap/)- Liaising with the site speed technical team and site speed contractors for more deep-dive related issues with Leap tool- Using Slack commination software to follow posts within Ezoic's sitespeed related channels and make sure that customers are updated accordingly with new information and fixes for their sites. - Using Wekan bug software to communicate and address site speed related issues to Ezoic's engineers and contractors.- Providing the entire support team with any insights gained and skills used during tasks that may benefit the entire circle- Keeping up to date with all updates related to site speed, the online publishing industry, and any Google algorithm updates that affect site speed. Show less

To help hire great talent for Publisher Success Support Circle rolesAccountabilities Include:- Reviewing resumes of potential support candidates- Scheduling calls and face to face interviews- Conducting interviews with candidates- Joining panels to determine whether candidate should be offered employment primarily for roles in the circle- Reviewing and amending job descriptions- Developing interview structure and question banks

Carlsbad, California

To ensure our publishers have access to the appropriate level of support to help them make the most of Ezoic's tools and generate excellent customer support experience.Accountabilities Include:- Leading and Managing the team of Publisher Success Analysts to ensure team productivity and individual growth- Collaborate with other team leads and higher management to ensure the success of all members of the Publisher Success team.- Answering customer queries using all… Show more To ensure our publishers have access to the appropriate level of support to help them make the most of Ezoic's tools and generate excellent customer support experience.Accountabilities Include:- Leading and Managing the team of Publisher Success Analysts to ensure team productivity and individual growth- Collaborate with other team leads and higher management to ensure the success of all members of the Publisher Success team.- Answering customer queries using all available channels (including but not limited to Freshdesk, email, etc.)- Using, reviewing, and updating support Knowledge Base Articles and internal education materials to support customer queries- Collaborating with sales, publisher success, business intelligence, engineers, and product teams to ensure optimal support and use of the platform- Contributing to Ezoic's ongoing development of products and services- Liaising with the Freshdesk Rota organizer to report missing shifts and reasons for the missing shifts- Recommending improvements to support products, tools, documentation and procedures Show less

Greater San Diego Area

As a Dockmaster, I help renters and other customers get equipment down and ease them into the water safely. I also am responsible for managing and taking care of the equipment if anything goes wrong or breaks to ensure the safety of every customer. Customer service and time management skills are very important with this position.

University Of San Diego

I plan social events including exchanges with other sororities and fraternities at USD, date dashes, and formal events. I am actively involved in keeping relations with the other social chairs within the Greek Life community.

University Of San Diego

I take videos and photos at sisterhood, philanthropy, and other Kappa Delta and Greek Life events then later edit the footage with other members in the committee. This year for our 2017 Recruitment week, I co-edited together our chapter's Sisterhood Video which you can view at: https://www.youtube.com/watch?v=i1xqNmRw7Fk

Eagle, Colorado

As an intern, I collaborated and worked with two other interns to research similar lifestyle brands, analyze our findings, and develop social media and marketing projects that would target millenials.

I work as a Boating Safety Instructor, Summer Camp Counselor, and Youth Instructor at the Sacramento State Aquatic Center. I also have experience with Dock Mastering and communicating with customers. As an Instructor, I teach campers how to sail (Pico, Holder 14, Laser), kayak, basic windsurf, canoe, and boating safety skills throughout the week. I occasionally teach the beginner rowing camps as well.

Recruited from high school to row at USD as an open-weight starboard.

I played middle for the Freshmen volleyball team at St. Francis Catholic High School for the first semester of my freshmen year.

Lake Natoma, Ca

I volunteered to work as a Boating Safety Assistant helping the Aquatic Center with summer camp. I helped the Instructors watch and make sure all of the children were safe and having a good time.

Bachelor’S Degree, Communication And Media Studies, Marketing

Activities and Societies: Kappa Delta Sorority, USD Rock Climbing Team

Study Abroad, Communication And Media Studies

Fall Study Abroad (International Student)