Lead 2 cross-functional product development teams with 8 direct reports at Booking.com. The teams focused on improving hotel room availability in the Booking.com platform to help hotels sell more rooms and guests find the room they need.Lead cross-department design initiatives to improve the quality of the product, develop better tools for qualitative/quantitative decision making and increase the quality and rate of user research.Mentored other designers in UCD methods, interaction design and leadership Booking.com is the world #1 accommodation website and one of the biggest e-commerce companies in the world.

Led design efforts for WebDirect, a content management system for hotels with an e-commerce component, localized to 40 languages and designed to scale quickly. Worked closely with product team and performed user interviews, usability studies and contextual inquiry to understand users and drive functionality to reach product/market fit.

Led design efforts through multiple releases of mobile and web map-based products, including, ConnectExplorer, Connect360, Mobile Assessment as well as the EagleView web and mobile e-commerce platform.Led the initiative to develop a UI pattern library to products across three product families from corporate acquisitions and mergersIntroduced user-centered design methods, such as usability testing of prototypes and contextual inquiry to improve the design processes Mentored other designers on UCD methods, visual and interaction design

Owned the college’s strategy, design and development of the web presence, as well as UX design and research for all college web and web applications.Led user research, design and front-end development of the Classes product, a web application which allows students to quickly find class information and up-to-the second course availability at Bellevue College and Peninsula CollegeArchitected and designed a large effort to switch the entire web presence into a fast-loading mobile-first responsive design, allowing centralized and decentralized control of content, and created a migration plan for over 120 websites and 6,700 pages.Established a pattern library and style guide across websites and web applications.Led full-time designer and managed interns designing and developing college websites and web applications.Participated actively in college governance to provide recommendations relating to strategic planning, budget allocation, diversity/equity in hiring and student success, and prioritization of college-wide technology efforts.

Created a roadmap of incremental improvements to the college’s main website and utilized user research to guide the changes.Designed the Emergency Alerts System, HSC and Degree Audit. HSC was a cross-college collaborative project to use SharePoint as a lightweight online course management solution. Degree Audit is used by all 34 Washington state technical and community colleges.Led the design and information architecture efforts of MyBC, a SharePoint 2007 implementation used by students and employees.Led college governance initiatives providing recommendations relating to hiring processes and diversity efforts.

Taught a 5-credit class BTS 189 Web Authoring Tools, which focused on Dreamweaver and basics of Web Design. This class was required for students in the Desktop Publishing for Print and Web certificate program

Taught a 5-credit class WEBMM 210 Web Tools which focused on Dreamweaver and basics of Web Design

Designed and developed multiple college websites and provided support for department website content managers.Designed and developed the College Foundation’s donation system.Ensured compliance to Web Content Accessibility Standards and Section 508 for college websites and web applications.

Created an educational game for future Zoology classes using Flash/ActionScript that simulated the adaptation of moth predation by birdsCreated a MIDI-controlled interactive visualization for a live concert using Macromedia Director and LINGODesigned the National African Languages Resource Center’s website using HTML, CSS and FlashProvided support to faculty at two high-end computer labs on tasks ranging from scanning and image editing to video editing and multimedia production. Used the Adobe, Macromedia and Sonic Foundry suites as well as 3D Studio MaxTaught middle school and high school students how to make a Mr. Potato Head-style game using Flash and ActionScript. Also taught basic graphic design and image editing using PageMaker and PhotoshopJobs I held during this time period:• 07/01 – 11/01: Multimedia Artist, Music Department• 12/98 – 05/01: Multimedia Consultant, DoIT New Media Centers• 09/99 – 07/01: Technology Assistant, National African Languages Resource Center• 07/01 – 07/01: Flash Workshop Teacher, School of Education• 06/00 & 06/01: Associate Instructional Specialist, School of Education• 11/00 – 04/01: Flash Game Developer, School of Education