Freelance translator (ENG<>SPA). Experienced in translating financial, legal, technical, medical, pharmaceutical, administrative, economic, institutional, and commercial (advertising) documents. My experience includes Cat Tools (Wordfast & MemoQ), TM, glossaries, language, and corpus software for translation localization, among others.

Freelance SP-EN <> EN-SP Translator. Experience using CATTools, TM, glossaries, language software for translation accuracy and localization.

Nikken Independent Distributor https://bienestarjuly.mitiendanikken.com/

Responsible for providing and verifying all translations from English to Spanish, testing and maintaining the quality of a Virtual Agent with the right persona and behavior.Translated and verified all changes required to convert a Virtual Agent to Spanish, test all responses and bot performance, and helped developers understand the historical conversation logs for identifying points of Virtual Agent failure.Connected with Quantiphi team members every working day to discuss project progress.Worked closely with the development team to ensure optimal performance of the Virtual Agent for the Spanish (the team consisted of Technical Leads, Chatbot Engineers, Software Developers, Business Analysts, Test Automation Engineers, and Platform Engineers) monitoring Jira tickets.In-depth knowledge of Spanish, the use cases of the Virtual Agent that will be addressed, and the ability to work on various platforms (as needed) to test the Virtual Agent performance.Understanding business requirements and helping develop and test Virtual Agents in Spanish.Performed rigorous end-to-end testing of all test cases and conversation scenarios in Spanish.Responsible for the end-user experience with the virtual agent in Spanish.Ensured that the virtual assistant was conversationally engaging, impactful for the end-user, and matched the voice of the customer's brand.Translated the brand’s business requirements into natural dialogue flows based on the existing conversation design.

5 + Director's Agenda Management (coordinating conferences, appointments, and meetings)Organize school events -on and off campus- (with an eye for detail)High-volume of incoming phone calls and personal customer service, keeping a professional rapport with students, parents, and staff.Overseeing general office operation (keeping a proper stock of ffice supplies, signaling for new staff, tickets submission to solve general issues)High School budget report and debit card management.Payment and order request processing.coordinating domestic and international travel.File Management.

Virtual administrative and executive assistant support, keeping and managing rapport with customers. Event planning, calendar management, client relation and billing skills. Data entry collection and email campaigns using HubSpot, Constant Contacts, LinkedIn, among others. Telephone customer service support; training sales representatives in the use of order entry platforms. Handling corporate claims, orders and tracking order status for completion.

Receive content from writer and edit it by checking the content presentation, grammar, authenticity and completeness. Read and analyze content to check if it is suitable for the targeted audience. Make changes, when necessary, to upgrade the quality. Translator.

Receive email requests for quotations, orders, order adjustments, changes and cancellations from customers, outside sales, and manufacturers. Achieve and maintain rapport with customers, manufacturers and outside sales staff to provide the best customer service. Issuing and filing out orders, customer returns process related to defective products, job changes, or annual returns. Bank and credit card reconciliation statement.