Gavin Lee Email & Phone Number

Shanghai City, China

Responsible for Hitachi Group's global IT management system (Service-Now) implementation. Based on ITIL V3 concepts to implemented incident management, problem management, change management, service level management, service catalogue management etc. And promotion of the project to Hong Kong, Singapore, Japan, United States and Britain.Main content:1. Make the WBS of project implementation with team member. leading project meetings, guiding team members to complete each stage of the project work.2. Formulate the specific implementation plan, documenting and analysis of customer needs, control project scope, team management and coordination between the multiple business areas. 3.Training users, make training plans and training documentation.4.Extended to other business areas of the Service-Now

Shanghai City, China

At Dextrys I was assignment to the M+W Group as technical lead, responsible for managing all java projects. projects work based on requirements gathered from the requesting partner/client, who we will work with to fully scope and outline the requested solution. Team works in a very flexible and iterative manner where we encourage and desire feedback from the client along the way to ensure that what we are developing is what the client is looking for. We are open to change through the course of the project as long as the client is flexible to modify budget and timelines to account for these changes. Responsibility: .Overall balanced of Supply / Demand. .Managed the project schedule and budgeting. .Managed 10+ Java projects per year with the budgeting around $2MM each year. .People management: performance appraisal of project team members. .Preparing, tracking and adjusting project plan. .Managing internal project team.

Shanghai City, China

Responsible for software design, code review, test review and implementation of the project phase as technical lead. I took the responsibility of quality Assurance of the deliverables from the team. I also helped and participated in resolving any technical issues faced by team members and ensure that it is taken care of properly in time.

Shanghai City, China

Responsible for the MIS system, housing sales system development and support.