Julyn P. Email & Phone Number

Singapore

Employed through Optimum Solution | FEB 2023 - SEP 2023Employed directly from GovTech | SEP 2023 - PRESENTAssigned to Public Service Division (PSD IT)Took on PSD’s Pro-Ration System (PRS) maintenance project.PRS provides central medical entitlement validation and proration of medical bills incurred by Public Officers and Pensioners at Government Restructured Hospitals and Polyclinics.• Carried out procurement activities and exercising the contractual option.• Identified, assessed, and prioritised project risks, and develop risk management plans to mitigate risks.• Manage the change control procedure, tracking and evaluating change requests, and ensuring it is completed within agreed cost and timeline.• Manage maintenance budgets, track costs and ensure all new changes are completed within financial constraints.• Communicate project status, issues and resolution to all stakeholders.• Monitor ongoing service management to ensure compliance with Service Level Agreement (SLA) and performance commitments.• Responsible for the overall incident management processes

Singapore

• Analyse and breakdown business process to develop solutions • Conduct interview with key business users to gather market needs• Work closely with client to provide guidance on product design & development

Singapore

Clients include: hoolah, Maxi-Cash, Edwards Lifesciences, Super League TriathlonProject ManagementManaged a multi-functional team of up to 10 members through all phases of the mobile/web application development projects.• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.• Oversee local and overseas development team’s progress to ensure projects are carried out as per schedule• Communicate and liaise with clients to clarify requirements of the project and managed expectation.• Make vital decision and drive decision-making across projects.• Facilitate sprint planning, daily scrums and retrospectives• User Story development and prioritization• Perform testing and validation for the projects.Leadership• Work with project management team to devise best practices and continuous improvement of project delivery across the company.• Coach, mentor and motivate junior level PMs.• Offer input and feedback on growth and development opportunities for junior PMs.

Clients include: Cisco Systems, AIA Singapore, PricewaterhouseCoopers, Singapore Mediation Centre, UBS Singapore, Iris PepperProject ManagementLead a development team of 3 members to deliver multiple successful projects, focusing on web and mobile applications.• Actively work through System Development Life Cycle (”SDLC”) process in every projects, meeting all milestones and objectives within a tight timeline.• Estimated budget and resources for the project.• Draft formal quotations & Statements of Work.• Manage resource allocation across projects, tracking resource bandwidth and forecasting future availability for new projects.• Resolved project issues on staffing shortage, technical limitations, scope creep and conflicting users’ need.Account Management• Cultivate positive and enduring relationship with clients. • Propose strategic and creative communication solutions that cater to clients’ marketing needs to meet their business objectives.• Serve as a client representative, collaborating with technical support and regional marketing teams.• Coordinate after-sales support and end-user training. • Mentor junior account executives in Account Management and Customer Service Excellence.Office Management• Coordination of manpower management for ad-hoc job demands.• Monitoring inventory, office stock and ordering supplies.• Responsible for organising company events.

• Assisting the Account Manager on IBM and Panasonic accounts.• Proactively sourced and contacted professionals in regards to requirements.• Providing pre and post-sales support.• Lead in conceptualisation and design of company marketing materials.

Clients include: Clarins, Awfully Chocolate, Five Stars Tours, Procter & Gamble• Manage client accounts to ensure the expectation of project deliverables are met.• Builds and maintains good relationships with clients.• Works with the Creative team to ensure creative development is on strategy and meets clients’ expectations.• Works with the Account Director to develop long-term marketing and advertising initiatives.

• Conceptualize and design interactive websites that can effectively communicate clients’ business needs.• Work closely with Web Programmer to ensure consistency in website’s design and technical aspects.• Maintain and update clients’ websites, ensuring content is up-to-date.

Wsq Professional Diploma, Human Resources Management/Personnel Administration, General

Coursework Covers: Develop workplace and business relationships, Align human resource services with business needs, Develop human resource.

Bachelor, Computing

Diploma, Information Technology