Jumana Dholkawala Email & Phone Number

I am a high energy, passionate and innovative professional with over 18 years of global experience working with Technology, Information Management, Professional Services and Telecom companies. I have diverse leadership capabilities and a strong track record for developing business strategy, exceeding business goals, fostering a winning culture and building strong management teams that is able to deliver double digit growth with low customer attrition and high staff retention. I am a strategic thinker who turns ideas into realities and creates high performance through accountable teams. I am known for my ability to simplify highly complex businesses and deliver shareholder value through strong leadership, incisive analytics and relentless focus. I inspire my team to look at every problem as an opportunity and love challenging myself and my team to do the right thing for our customers, employees and shareholders. As a Winner of a Stevie Award for Sales Innovation in Service channels, I can read patterns and anticipate changes with a financial perspective.As a champion for leadership diversity and advancement, I have also won Business Woman Award from Corporate Vision Magazine in UK for my dedication to coaching and mentoring people to maximize their growth potential. Expertise: P&L Management, B2B Sales, Strategic business planning, Solution Sales, Channel management, Call centre/ Contact Centre management, Customer life cycle and relationship management, CRM analytics, Sales, Marketing, Customer Satisfaction, Vendor management, Data Centre and Managed Services, Employee Engagement, Customer loyalty and Retention strategies, Coaching, Mentoring, SaaS, UCC, Digital Strategy, Net Promoter Score, First Call Resolution, Revenue growth, Negotiation, Business Development, Operations Management

Listed skills include Leadership, Customer Experience, Solution Selling, Team Building, and 40 others.