Jumey Monar Email & Phone Number

Englewood, CO, US

• Visit retail store locations and provide coaching, training via role plays and side by side selling with sales representatives
• Inspecting and driving marketing campaigns at retail stores
• Receiving calls as first point of contact to help resolve customer escalations
• Maintaining and driving accountability of Boost brand standards in all stores in territory
• Use local knowledge and real estate contacts to identify new retail points of distribution
• Communication with store owners driving their business sales performance

Bellevue, WA, US

• Managed retention and escalations for 40+ locations and 60+ authorized dealer location with a consistent retention rating of over 0.9%.
• Trained over 200 store employees with operations and processes.
• Achieved churn reduction from 4.3% to 0.6% for managing locations through developing, enhancing, implementing, and measuring successful customer acquisition.
• Collaborated with District Manager and Retail Store Managers on understanding reporting while maximizing on opportunities and identifying areas of improvement through salesfloor observations.
• Worked with stores on resolving customer escalations in real-time.
• Assist retail stores on understanding how to process Sprint Biller transactions and migrations.

Bellevue, WA, US

• Lead and maintained strong presence on salesfloor to build relationships with customers, support and develop team and increase revenue.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Upheld company customer service standards to provide customers with outstanding service and friendly environment
• Liaised with retail manager to cultivate and maintain positive and uplifting work environment.
• Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
• Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.

Bellevue, WA, US

• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Exceeded monthly goals by acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities.
• Responsible for providing exceptional customer service in the retail location by assisting customers with unique technology needs and problem solving issues.

San Francisco, California, US