Jumey Monar Email & Phone Number

Englewood, Co, Us

• Visit retail store locations and provide coaching, training via role plays and side by side selling with sales representatives • Inspecting and driving marketing campaigns at retail stores• Receiving calls as first point of contact to help resolve customer escalations • Maintaining and driving accountability of Boost brand standards in all stores in territory • Use local knowledge and real estate contacts to identify new retail points of distribution • Communication with store owners driving their business sales performance • Maintaining an expert level of product knowledge for all Boost products and services

Bellevue, Wa, Us

•Managed retention and escalations for 40+ locations and 60+ authorized dealer location with a consistent retention rating of over 0.9%. •Trained over 200 store employees with operations and processes. •Achieved churn reduction from 4.3% to 0.6% for managing locations through developing, enhancing, implementing, and measuring successful customer acquisition. •Collaborated with District Manager and Retail Store Managers on understanding reporting while maximizing on opportunities and identifying areas of improvement through salesfloor observations. •Worked with stores on resolving customer escalations in real-time.•Assist retail stores on understanding how to process Sprint Biller transactions and migrations. •Spearheaded a nationwide help-desk support channel for sales, migrations, and retention support.

Bellevue, Wa, Us

•Lead and maintained strong presence on salesfloor to build relationships with customers, support and develop team and increase revenue.•Supported staff development and goal attainment by focusing on skill development and job satisfaction.•Upheld company customer service standards to provide customers with outstanding service and friendly environment•Liaised with retail manager to cultivate and maintain positive and uplifting work environment.•Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.•Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.•Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.•Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.•Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.•Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.•Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Bellevue, Wa, Us

• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.• Exceeded monthly goals by acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities.• Responsible for providing exceptional customer service in the retail location by assisting customers with unique technology needs and problem solving issues.

San Francisco, California, Us