Julia Martinez Email and Phone Number

People Management & Leadership: Assist the Director of Engagement & Events with committee recruitment efforts, pipeline management, and follow up communications. Assist with preparing and distributing Local Organizing Committee training and onboarding, contact lists, and meeting resources. Lead weekly one on one meetings and quarterly performance reviews with direct report, Volunteer Services Assistant. Participate in regular one on one meetings with the Director of Engagement & Events and in Engagement team meetings. Create and lead efforts regarding Indiana Sports Corp’s Intern Alumni Network via communication efforts and networking opportunities.Engagement & Events: Develop strategies to increase engagement and retain talent through increasing diversity, enriching mission education, and collaborate with community partners. Develop annual communication plans alongside the Communications team. Participate in approximately 20 speaking engagements to be shared with corporate and community partners amplifying the Indiana Sports Corp brand, community impact, and involvement opportunities. Plan and execute quarterly appreciation events i.e. lunch and learns, socials, and networking opportunities.Operations: Oversee the Volunteer Program Assistant by providing guidance relating to the volunteer registration platform, training development, recruitment, and operations. Lead or assist operations regarding check in, orientation, and recognition program dependent on event for up to 10 events annually. Update the volunteer manual and background check process to ensure information is distributed or collected in accordance with organization policy and Indiana State Law. Lead and manage 2 Local Organizing Committees (approximately two teams of 20 individuals) to plan and execute large scale event volunteer operations. Manage up to 10 individual budgets including the overall Volunteer Program budget and event specific budgets.

Program Management: Create and implement volunteer recruitment initiatives, engagement, and project timelines. Oversee background check processes that align with Indiana Sports Corp policies and State laws. Collaborate with Human Resources to improve training and onboarding processes. Collaborate with up to 5 different departments on volunteer needs, reporting, registration, recruitment, and communications. Update the volunteer manual, policies, and procedures as needed. Prepare budget proposals and manage approved annual budgets. Create, plan, and execute all communications in collaboration with the Communications team. Collaborate with and oversee one part-time assistant and one intern.Data & Software Management: Manage and maintain the volunteer registration platform, Rosterfy, housing over 10,000 volunteer accounts. Create and compile shift schedules annually, volunteer feedback surveys, and after action reports. Negotiate with various volunteer program vendors on quotes to align with organizational goals. Collaborate with the Rosterfy team to create robust online schedules and application experiences. Collaborate with Moonshot on digital volunteer training module.Event Coordination: Communicate all event related logistics i.e. parking, uniform pickup, venue access, and shift information to approximately 300-600 individuals per event. Coordinate on-site volunteer plans with the Indiana Sports Corp Events team and the correlating national governing body i.e. National Collegiate Athletic Association for up to 10 events annually. Assist with event setup, credential distribution, and teardown for each event. Oversee and manage the Volunteers Services committee for every event.

Area Management: Oversee the Accreditation Pick Up station and the NFL Special Events Management System’s credential process. Organize up to 50,000 credentials at the accreditation center(s) before, during, and after scheduled distribution. Inter Team Collaboration: Resolve onsite issues with the Conflict Resolutions Department to ensure NFL policies and guidelines are upheld during Pre-Game and Game Day credential distribution. Troubleshoot printer errors with direct printing teammate and IT staff. Administrative Operations: Operate and repair one credential printer and security system scanner. Distribute appropriately zoned credentials to NFL affiliates, vendors, media, halftime performers, and event team staff.

Club Management: Oversaw (5) club spaces and operations including catering, 12 seasonal staff members, and housekeeping. Manage a full-season expense plan including gifting, catering, staffing, and club amenities. Negotiate with variety of preferred vendors to meet financial goals. Collaborated on creating digital tickets for the first time in IMS history for approximately 40 clients attending the 2020 Harvest Grand Prix and GT World Challenge.Suites & Hospitality Service: Fulfill contracted deliverables to nearly (90) accounts including program ads, credentials, and tickets and parking. Cultivate client relationships throughout the year through team efforts including touch point gifting.Special Event Leadership: Serve as liaison between a client and IMS. Ascertain client needs and communicate internally to initiate operations.

College Program Development: Welcomed and trained over 600 students in a 2-year period. Led 200 student peers through the daily operations of each major event day, including check-in, work location placement, training, and onsite management. Executed event operations duties, such as in-field traffic control, crowd management, and ticket operations alongside the students. Managed (1) social media campaign. Promoted student efforts through daily content captured onsite at each job location and encouraged follower interaction.Non-Profit Management: Recruited non-profit groups to assist with parking and ticket selling operations on all major event days. Trained nearly 600 individuals during early morning check-in sessions.

Team-Oriented Focus: Assembled and managed promotional display and collateral at 194 events to promote the venue’s 10 major sport and music spectator events with attendance ranging from ~20,000 – 350,000. Collaborated with other interns on a semester long project in order to inform IMS professionals areas of improvement.Communication: Educated and encouraged event attendees to participate in bi-weekly ticket giveaways as well as register for the company newsletter. Developed post-event reports on attendee data and promotional effort effectiveness.

Fan Engagement Focus: Managed event-week attractions and enhanced fan experiences at 3 NFL Experiences along the Tampa Bay Riverwalk. VIP Event Operations: Assisted hospitality efforts for the Super Bowl LV Host Committee’s private partner and sponsorship party. Game Day Guest Relations: Worked directly with Populous at Raymond James Stadium assisting with game day guest relation initiatives including mobile application assistance and post-event procedures for 25,000 fans.

Professional Development: Selected from nearly 300 applicants to join the Glasgow team. Attended week-long sport business workshops, networking sessions, and sport facility tours led by sport industry professionals.Cultural Growth: Collaborated directly with the diverse Tough Mudder International event staff by completing the 8 mile course build, logisitics, and execution of the 9,000 athlete event. Executed international sponsorship activations.