In my role, I conduct comprehensive assessments of network & endpoint vulnerabilities, employing advanced tools like Nessus, Wireshark & tcpdump and utilise techniques to detect and neutralise potential security breaches. Collaborating closely with cross-functional teams, I develop and implement robust security protocols and incident response strategies, ensuring prompt and effective resolution of any security incidents.Threat Detection and MitigationIntrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS)Vulnerability Assessments and Penetration TestingSecurity Information and Event Management (SIEM)Incident Response Planning and Execution

Professional ExperienceProactively managed and resolved a wide range of IT issues, including hardware and software problems, network connectivity issues, and system configurations.Collaborated with 1st Line Support and 3rd Line Support teams to streamline issue escalation and resolution, ensuring minimal downtime for end-users.Conducted in-depth troubleshooting and root cause analysis to identify and resolve recurring IT issues, optimizing system reliability.Maintained accurate incident records, documenting resolutions and best practices to build a comprehensive knowledge base.Provided exceptional customer service, ensuring end-users felt supported and informed throughout the resolution process.Technical Proficiency: Expertise in diagnosing and resolving hardware and software issues, including operating systems (Windows, macOS, Linux), office productivity suites, and specialized software.Network Troubleshooting: Proficient in diagnosing and resolving network connectivity issues, DNS configuration, VPN setup, and firewall troubleshooting.Customer-Centric Approach: Committed to delivering exceptional customer service, with a focus on effective communication and user education.Problem Solving: Proven ability to analyze complex technical problems, identify root causes, and implement effective solutions.Team Collaboration: Adept at collaborating with cross-functional teams to achieve common goals and optimize IT operations.Documentation and Knowledge Sharing: Keen on maintaining comprehensive documentation and sharing knowledge to enhance team productivity.Continuous Learning: Enthusiastic about staying updated with the latest IT trends and technologies to provide cutting-edge solutions.