Headquarter Support Engineer
Concord, Ca, Usa & Shanghai, China
-Incident and problem management via GSMS-Provide 2nd and 3rd level support to CSEs of RO Modality globally ("follow the sun")-Assist to build up Regional Support Center of APAC for RO modality-Interface with country/region CCC and BU-Monitor APAC hot sites, pilot sites, reference sites and communicate with HQ management-Participate new product /option release, provide installation/update/upgrade online and onsite support worldwide-Transfer knowledges from HSC/PLM to local country organizations-Successfully made onsite support to Japan, Australia, New Zealand, Malaysia, Singapore, India, Korea, Turkmenistan, Viet Nam, Philippines and other countries, including multiple cities in China for complex problems solving.-HQ certified Senior HW & SW engineer