Jun Gu Email & Phone Number

Philippines

-Supervising, guiding and motivating the team member to work together and ensure they are delivering good customer service- Manage the day to day planning and operation, to meet with the required service level standard and targets- Communication with business partner for process update and improvement to be able to address complaint and issues- People management , including HR related issues as well as staff development- Prepare reports for management monthly reporting- Tasked to handle the team that was previously handled by two leaders to organization restriction and cost efficiency- Vitually managing a team in China- Conduct training to improve staff's Chinese skills- Prepare set of exam for Language Premium adjustment of Asia associates

Ncr - National Capital Region, Philippines

- Process application and transactions of HK Provident Funds related applications- Coordinate with team member and ensure achievement of all team objectives and goals- Conduct process knowledge training for new hired associates- Ensure SLA achievement based on set metric and standard

Shanghai City, China

- Lead the team to achieve the sales targets- Maintaining Ang improving relationship with the clients

Shanghai City, China

- Work as secretary of General Manage- Responsible for maintains/updating financial record and monthly reports